Delilah Stewart
Greensboro
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Goal-oriented team manager commended for first-rate leadership, communication and multitasking abilities. Well-versed in implementing team objectives and goals and mediating interpersonal issues. Offering several years of hands-on experience overseeing daily operations and guiding team members toward achieving goals.
Accomplished professional with several years of experience guiding and developing employees. Proven leader with strong background supervising daily activities and leading teams to meet operational goals. Stellar problem solver with excellent judgment and professional attitude.
Seasoned Team Leader Manager with a track record in driving team performance and productivity. Strengths include strong leadership, strategic planning, and communication skills combined with the ability to manage multiple projects and teams simultaneously. Notable success in streamlining processes, fostering positive culture, and implementing innovative solutions to meet business needs.
Overview
19
19
years of professional experience
Work History
Team Leader Manager
Presto Products Co
South Boston
02.2016 - Current
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress's.
- Trouble shooting bag machines and automation lines.
- Conducted regular performance reviews to assess individual team member progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Created training materials and conducted group trainings on new processes or procedures.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
- Maintained a positive work environment that promoted collaboration between team members.
- Ensured compliance with all safety regulations in the workplace.
- Led team in daily operations and workflow management.
- Trained new employees on safety protocols and operational procedures.
- Coordinated scheduling to optimize resource allocation and productivity.
- Facilitated communication between departments to enhance collaboration.
- Implemented process improvements for greater efficiency in production.
- Conducted regular team meetings to discuss goals and performance.
- Resolved employee conflicts and promoted a positive work environment.
- Provided guidance, coaching, and feedback to team members.
- Created and maintained a positive work environment for employees.
- Assigned and monitored daily tasks for team members.
- Identified areas where teams could improve their skillset.
- Facilitated communication between senior management and staff.
- Developed strategies to motivate employees in achieving goals.
- Recruited, trained, and supervised new staff members.
- Provided technical assistance when needed.
- Fostered positive employee relationships through communication, training, and development coaching.
- Participated in budgeting activities to maximize resources.
Manager
Sonic
Collinsville
07.2012 - 01.2016
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
Customer Service Sales Manager
ColorTyme
Danville
04.2007 - 06.2012
- Developed and implemented sales strategies to increase market share.
- Identified and developed new markets for products or services.
- Established relationships with key clients, while maintaining existing customer base.
- Created and presented monthly reports to management on sales performance.
- Monitored industry trends and competitor activities to stay ahead of the competition.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Participated in negotiations with vendors regarding product purchases or contracts.
- Performed analysis of current processes within the sales department to identify areas needing improvement.
Education
Associate of Science - Business Administration
University of Phoenix
Tempe, AZ09-2026
High School Diploma -
Bartlett Yancey High School
Yanceyville, NC05-2004
Skills
- Documentation And Reporting
- Mentoring
- Coaching
- Client Service
- Cash Handling
- Complaint resolution
- Shift Scheduling
- Work Planning
- Technical Support
- Team Supervision
- Quality Improvement
- Overtime Management
- Problem-Solving
- Giving Constructive Feedback
- Client Support
- Flexible Schedule
- Safety processes and procedures
- Performance Evaluations
- Conflict Resolution
- Goal Setting
- Complex Problem-Solving
- Team motivation
- Teamwork and Collaboration
- Leadership
- Call Center Operations
- Overseeing Daily Activities
- Safety
- Leading Team Meetings
- Work Planning and Prioritization
- ER team
- CPR and first aid
- serve safety certification
- Training and development PMT (zero failure)
- OSHA certification
- Project management
- Customer service
- Team building
- Employee training
- Conflict resolution
- Process improvement
- Data analysis
- Performance evaluation
- Communication skills
- Remote team management
- Customer focus
- Motivational skills
- Staff development
- Crisis management
- Business planning
- Problem resolution
- MS office
- Problem-solving
Timeline
Team Leader Manager
Presto Products Co
02.2016 - Current
Manager
Sonic
07.2012 - 01.2016
Customer Service Sales Manager
ColorTyme
04.2007 - 06.2012
Associate of Science - Business Administration
University of Phoenix
High School Diploma -
Bartlett Yancey High School