Delijah Hill
Durham
Summary
Motivated and adaptable professional with experience in customer service, recreation management, and physical labor. Skilled in communication, problem-solving, and teamwork, with a commitment to delivering excellent service and maintaining a positive work environment. Proven ability to learn quickly, work independently, and support team success across various industries. Seeking opportunities to contribute to company growth and develop new skills. Recent graduate with excellent research, technical, and problem-solving skills. Comfortable learning new databases, proficient in Microsoft Office.
Overview
8
8
years of professional experience
Work History
Property Manager
U.S Storage Centers
Raleigh
06.2025 - Current
- Greet and assist customers in person, online, and over the phone.
- Managed daily operations of storage facility to ensure smooth functionality.
- Submitted work orders, refund requests, and credit requests.
- Ensure deposits are completed.
- Create reservations and appointments.
- Collaborated with team members to optimize workflow and enhance productivity.
- Clean the facility daily.
- Operated two facilities (Raleigh location and Durham location)
- Handled tenant inquiries and resolved issues promptly to maintain satisfaction.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Met with prospective tenants to show property and assess applications or sign leases.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
Assistant Manager
Mr Tire
Durham
08.2024 - 06.2025
- Answered customer calls, prepared orders, and loaded purchases for vehicles to ensure satisfaction.
- Resolved customer inquiries in a timely manner.
- Responded to customer inquiries via phone, email and chat.
- Inspect, recommend and sale services to clients
- Performed oil changes, tire replacements, windshield wiper installations, and recommended services to clients.
- Greeted customers and identified their needs.
- Maintained knowledge of current sales promotions and new product releases.
- Handled cash register operations accurately during peak times.
- Kept work area neat, clean, and well-stocked at all times.
- Provided product recommendations based on customer needs.
PT Retail Sales Associate
Basix Apparel
Lumberton
06.2023 - 08.2024
- Operated point-of-sale systems accurately to process payments from customers.
- Completed transactions in an efficient manner while providing excellent customer service.
- Provided product information and answered customer questions.
- Organized displays to attract customers and promote sales.
- Assisted customers with finding the right product for their needs.
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Demonstrated knowledge of store products and services.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Tracked inventory levels throughout the day and restocked items as needed.
- Offered suggestions for additional items that may be of interest to customers.
Library Student Assistant- PT/Work Study
University Of North Carolina At Pembroke
Pembroke
06.2023 - 07.2024
- Assisted with shelving returned items in appropriate locations within the library.
- Operated cash register to process payments for fines or fees associated with late returns.
- Researched materials requested by patrons using online databases.
- Assisted patrons with locating, checking out, and returning library materials.
Online Order Filling
Walmart
Pembroke
08.2021 - 10.2023
- Prepared and loaded online orders, assisted customers with inquiries, and supported other departments as needed.
- Use good customer service skills to assist customers in need. Duties include answering phone calls to speak with customers, preparing orders and loading orders in customers vehicles.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Follow tasks in an efficient time.
Customer Service Representative
Roses Discount Store
Plymouth
05.2020 - 08.2021
- Left to prepare for college.
- This position required exceptional customer services skills and the ability to problem-solve situations as needed for the store. Whenever a customer needs help loading onto vehicle, locating a item, or need help with pricing, this is the role of a 'customer service representative'.
Manufacturing Team Member
Ann's House of Nuts
Robersonville
04.2019 - 08.2019
- Lifted and carried items over 50 Ibs in a fast-paced manufacturing environment, ensuring production efficiency.
- This job required the use of physical stamina to manufacture all the varieties of peanuts, almonds, etc.
Crew Member
MCDonalds
Plymouth
10.2017 - 06.2018
- The job functions included taking orders and maintaining cash register accuracy in a fast-paced environment. The position also required others such as cooking, maintaining the dinner area and bathrooms, to ensure it is clean and appropriate for customers.
Education
Bachelor Science - Exercise And Sports Science
University of North Carolina Pembroke
Pembroke, NC08.2024
Skills
- Decision making
- Team Collaboration
- Customer Service Expertise
- Basic vehicle maintenance
- Inventory management
- Physical stamina
- Good communication skills
- Very Organized
- Time Management
- Microsoft Office (Word, Excel, Powerpoint)
- Multi-tasking
- Leader
- Great listener
- Good Customer Service skills
- Dependable
- Strong work ethic
- Fast learner
- Positive attitude
- Open to new opportunities
- Problem solving
- Communication skills
- Inbound and outbound calling
- Guest services
- Appointment scheduling
- Sales
- Retail sales
- Customer relationship
Internship
- Located at Bill Sapp Recreation Center in Lumberton, NC.
- During my internship I learned the ins and outs of how recreation is managed. The recreation director does things such as schedule events, maintain gym equipment to prepare events, and communicate with other staff members to ensure that events run smoothly.
- Conducted and assisted a Summer Camp for kids aged six to thirteen., My role was a camp counselor for an eight-week summer camp.,My duties were to monitor kids during each event., Create and complete physical activities daily such as playing basketball, baseball, football, dodgeball, swimming and many other sports., Play the roles as an athletic director, gym teacher, recreation specialist, and athletic director.
Duties include:
- Operated scoring equipment, scheduled events, and assisted coaches during recreational activities..
- Keep track and record scores for all games played.
- Prepare the gymnasium for upcoming games to be played.
- Assist children
- Supervised campers during meals and other activities to ensure safety of all participants.
- Served as a role model for campers by exhibiting appropriate behavior at all times.
- Coordinated and led group activities for campers and counselors.
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment
References
- Doug Taylor, Athletic Director, (910)-671-3869
- Travon Leary, Store Manager at Mr.Tire, +1 (252) 717-7172
- Marian Wooten, Academic Advisor/ Professor, (910)-521-6347
Volunteer Experience
- Assistant Youth Basketball Coach & Trainer, 01/01/13, 12/31/16
- Concession Worker during High School Games, 01/01/14, 12/31/16
- UNCP Food Pantry, Completed 24hrs community service
- Assist & do fun leadership activities with afterschool kids, Monthly while in college
Timeline
Property Manager
U.S Storage Centers
06.2025 - Current
Assistant Manager
Mr Tire
08.2024 - 06.2025
PT Retail Sales Associate
Basix Apparel
06.2023 - 08.2024
Library Student Assistant- PT/Work Study
University Of North Carolina At Pembroke
06.2023 - 07.2024
Online Order Filling
Walmart
08.2021 - 10.2023
Customer Service Representative
Roses Discount Store
05.2020 - 08.2021
Manufacturing Team Member
Ann's House of Nuts
04.2019 - 08.2019
Crew Member
MCDonalds
10.2017 - 06.2018
Bachelor Science - Exercise And Sports Science
University of North Carolina Pembroke