Delicia Morris
Fayetteville
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Staffing Coordinator
HomeChoice HealthCare
Raleigh
05.2025 - Current
- Conducted reference checks on prospective employees as part of the pre-employment process.
- Maintained relationships with current and potential vendors to source candidates for open positions.
- Identified methods for reducing turnover rates through improved recruitment practices.
- Scheduled interviews between hiring managers and prospective employees.
- Reviewed resumes submitted by applicants against job requirements.
- Developed job postings, tracked applicants through applicant tracking system, and coordinated onboarding paperwork.
Customer Service Representative
Raleigh Adult Medicine
Raleigh
05.2022 - 04.2025
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided accurate information about products and services to customers.
- Resolved customer complaints promptly and efficiently.
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered customer inquiries via phone, email, and chat.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Patient Access Representative
Cape Fear Valley Hospital
Fayetteville
09.2017 - 09.2021
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Actively participated in team meetings and training sessions.
- Answered phones promptly in a professional manner.
- Created new patient accounts in EMR system as needed.
- Ensured accuracy of all data entered into computer system.
- Facilitated communication between patients, staff members, and third party payers.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Collected co-pays and other payments from patients at time of service.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Responded to patient inquiries regarding billing or financial matters.
- Verified insurance coverage for services provided by the facility.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Scanned documents into electronic medical records system.
- Assisted with scheduling outpatient appointments.
Education
Associate of Applied Science - Health Administration
Ultimate Medical Academy
Clearwater, FL09-2019
Skills
- Applicant tracking systems
- Interview scheduling
- Reference checking
- Customer service
- Data entry accuracy
- HIPAA compliance
- Communication skills
- Problem solving
- Team collaboration
- Conflict resolution
- Time management
- Attention to detail
- Interviewing techniques
- New hire onboarding
- HR software proficiency
- Background checks
- Employee onboarding
- Interview coordination
- Benefits administration
- Staff scheduling
- Onboarding processes
Timeline
Staffing Coordinator
HomeChoice HealthCare
05.2025 - Current
Customer Service Representative
Raleigh Adult Medicine
05.2022 - 04.2025
Patient Access Representative
Cape Fear Valley Hospital
09.2017 - 09.2021
Associate of Applied Science - Health Administration
Ultimate Medical Academy