Delaney Potts
Lewisville,NC
Summary
Driven by a strong work ethic and a knack for problem-solving, I've honed my skills in research and analysis at Appalachian State, contributing to peer-reviewed publications. My background in customer service across various roles has polished my teamwork and collaboration abilities, ensuring I meet and exceed employer expectations with efficiency and a positive attitude.
Offering solid foundation in research principles and keen interest in developing within research environment. Contributes strong analytical mindset and ability to quickly learn and apply new research techniques. Ready to use and develop data analysis and literature review skills in any future role.
Overview
4
4
years of professional experience
Work History
Research Assistant
Appalachian State
09.2024 - Current
- Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
- Organized research materials, maintaining a well-ordered workspace conducive to productivity.
- Maintained open lines of communication with project leads and team members for effective collaboration on common goals.
- Conducted literature reviews to support hypothesis development and identify gaps in existing knowledge.
- Monitored project timelines, ensuring timely completion of tasks while maintaining high-quality output.
- Contributed to the publication of research articles in peer-reviewed journals, showcasing expertise in various topics.
- Enhanced research accuracy by meticulously organizing and analyzing data sets.
- Conducted extensive literature reviews to support ongoing research projects, significantly expanding team's knowledge base.
Server
Outback Steakhouse
09.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
Barista
Appalachian State University Food Services
08.2022 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Server Assistant
Carrabba's Restaurant
07.2023 - 01.2024
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
Team Leader
Chick-fil-A
07.2020 - 01.2023
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
- Assisted in training new employees, ensuring they quickly became proficient in their roles and responsibilities.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Education
Bachelor of Science - Sociology
Appalachian State University
Boone, NC12-2025
High School Diploma -
Ronald Reagan High School
Pfafftown, NC06-2022
Skills
- Teamwork and collaboration
- Microsoft office
- Time management
- Problem-solving
- Research and analysis
- Attention to detail
- Complex Problem-solving
- Strong work ethic
- Exceptional customer service
- Hospitality service expertise
- Customer service
- Team collaboration
- Friendly and outgoing
- Team player
- Active listener
- POS systems
- Clear communication
Timeline
Research Assistant
Appalachian State
09.2024 - Current
Server
Outback Steakhouse
09.2023 - Current
Server Assistant
Carrabba's Restaurant
07.2023 - 01.2024
Barista
Appalachian State University Food Services
08.2022 - Current
Team Leader
Chick-fil-A
07.2020 - 01.2023
Bachelor of Science - Sociology
Appalachian State University
High School Diploma -
Ronald Reagan High School
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