Delaina Rogers
Hamilton
Summary
Motivated individual with a strong passion for marketing, event planning and coordination. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Public Relations Specialist
Unplugged Games, LLC
04.2023 - Current
- Enhanced brand visibility by executing strategic media campaigns and utilizing social media platforms.
- Increased event attendance by strategically marketing and promoting events through various channels.
- Developed partnerships with local businesses to secure sponsorships, enhancing event funding and visibility.
- Implemented innovative event concepts to create memorable experiences for attendees, driving repeat business and referrals.
- Coordinated logistics for large-scale events, including venue selection, catering arrangements, transportation services, and accommodations for guests.
- Successfully managed a team of volunteers to provide exceptional support during events, fostering a positive work environment and efficient task completion.
- Optimized event agendas for seamless transitions between activities, ensuring smooth flow throughout the duration of each function.
- Monitored post-event feedback from attendees to identify areas of improvement and implemented changes accordingly in future plans.
- Delivered comprehensive reports on the success metrics of each event highlighting key achievements and lessons learned to inform future strategies.
- Improved overall guest satisfaction by implementing responsive customer service practices throughout the planning stages and during events themselves.
- Demonstrated adaptability in handling unforeseen challenges, ensuring events proceeded smoothly despite unexpected obstacles.
- Coordinated with event vendors and established lasting relationships for future events.
Social Media & Sales Manager
Carolina Hospitality Associates
05.2014 - Current
- Increased brand awareness by developing and implementing effective social media strategies.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Analyzed performance metrics to identify areas for improvement and optimize social media campaigns.
- Developed targeted advertising campaigns, driving website traffic and generating leads.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Increased client satisfaction by providing top-notch customer service and promptly addressing inquiries and concerns.
- Achieved high levels of client satisfaction through consistent attention to detail in event planning and execution.
- Enhanced attendee experience by meticulously planning and executing event logistics.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Assisted in budget management, monitoring expenses and maximizing value for clients without compromising on quality.
- Managed filing system, entered data and completed other clerical tasks.
- Streamlined invoice processing by implementing an organized filing system and ensuring prompt payment collection from clients.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
Education
High School Diploma -
Roanoke High School
Robersonville, NC2008
Skills
- Event Planning
- Event Operations
- Communications Management
- Public Relations and Sales
- Critical Thinking
- Conflict Resolution
- Customer Service & Hospitality
- Strong Verbal and Written Communication Skills
- Time Management
- Records Management
- Event Management
- Advertising Expertise
Certification
- Certified Greenville, NC Tourism Ambassador
Timeline
Public Relations Specialist
Unplugged Games, LLC
04.2023 - Current
Social Media & Sales Manager
Carolina Hospitality Associates
05.2014 - Current
High School Diploma -
Roanoke High School
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