Dekaree Burton
Charlotte
Summary
Seeking to obtain a position where I can utilize my personality, experience, and determination to increase overall success of business as well as personal. Insurance professional with strong track record in delivering results and fostering team collaboration. Skilled in client relationship management, policy analysis, and strategic sales planning. Known for adaptability and reliability in meeting changing business needs while maintaining high standards and achieving goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Insurance Sales Agent
TZ Insurance Solutions LLC
Charlotte, NC
07.2024 - Current
- Developed customized insurance solutions based on client needs and risk assessments.
- Assisted clients in enrolling into plans, provide knowledge of coverage updates, ensuring compliance with industry regulations..
- Recommended type and amount of coverage based on analysis of customers' circumstances using proven sales techniques.
- Generated quotes and proposals for clients to match individual needs.
Head Barber /Shop Owner
Pro Blendz
Montgomery, AL
06.2019 - 12.2023
- Provided high-quality haircuts and grooming services, ensuring customer satisfaction through attention to detail.
- Maintained cleanliness and organization of workstations, promoting a safe and welcoming environment for clients.
- Educated clients on hair care techniques and product recommendations, enhancing overall service experience.
- Mentored junior barbers in cutting techniques and customer service skills, fostering professional growth within the team.
Customer Service Representative
Sykes
01.2018 - 01.2018
- Provide customer service for Bank of America account holders, process transfers, open/close accounts, assist with inquiries regarding account, process payments.
Customer Service Representative
Alorica
01.2017 - 01.2018
- Assist customers with issues and concerns they are experiencing during the use of the product and/or service. Document call-related information for auditing and reporting purposes, while maintain and update customer information as necessary. Upsell current customers on new or enhanced services.
Lead Membership Sale
Sam’s Club
01.2012 - 01.2014
- Promoting and selling memberships, supplements and other services to potential new and existing members. Meeting and making a connection with customers, asking questions and listening to shoppers' needs, giving options and advice on meeting those needs.
Education
Business Administration
Troy University
01-2012
No Degree -
Faulkner University
Montgomery, AL01-2011
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Success Unlimited Academy
01-2010
Skills
- Customer service
- Insurance sales
- Product knowledge
- Strong negotiation
- Great peoples skills
- Rapport building
- Appointment management
- Sales quota achievement
- Coachable
- Customer needs assessment
- Insurance sales strategy
Accomplishments
Leading Sales Agent on multiple programs and teams.
Ambassador (Team Lead ) Sykes 2018
Bronze Circe (AEP 2024)
Silver Circle (AEP 2025)
Certification
Licensed Insurance Agent (Medicare Advantage/Supplement)
Timeline
Insurance Sales Agent
TZ Insurance Solutions LLC
07.2024 - Current
Head Barber /Shop Owner
Pro Blendz
06.2019 - 12.2023
Customer Service Representative
Sykes
01.2018 - 01.2018
Customer Service Representative
Alorica
01.2017 - 01.2018
Lead Membership Sale
Sam’s Club
01.2012 - 01.2014
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Success Unlimited Academy
Business Administration
Troy University
No Degree -
Faulkner University