DeJuanna Brookins
Wilson
Summary
Professional with strong analytical skills and deep understanding of credit risk assessment, financial modeling, and data analysis. Known for collaborative approach and adaptability to evolving business needs, driving impactful results within teams. Equipped with expertise in risk mitigation strategies, regulatory compliance, and advanced statistical techniques. Dependable, results-focused individual ready to contribute to organizational success.
Overview
8
8
years of professional experience
Work History
Credit Risk Analyst
TRUIST
01.2020 - 02.2025
- Enhanced portfolio performance with diligent monitoring and proactive risk mitigation measures.
- Negotiated with delinquent borrowers to reach mutually beneficial repayment arrangements, minimizing losses and maintaining positive customer relationships.
- Used E-Oscar and C-360 .
- Collaborated with other teams to identify and mitigate risks impacting organization.
Healthcare Customer Service Specialist
Covance
03.2017 - 01.2020
- Managed up to one hundred daily inquiries from healthcare professionals, achieving a first call resolution rate of 90%
- Enhanced prescriber experience by effectively resolving complex issues, leading to a 25% improvement in customer satisfaction scores
- Conducted training sessions for new team members, improving overall team efficiency by 15%
- Led a project team in process improvement initiatives, resulting in a 20% reduction in average call handling time
- Expertly navigated Accredit tools and Microsoft Office to document inquiries and manage reports
Education
High School Diploma -
Central High
Newark, NJ01.2006
Accounting and Finance -
Strayer University
01.2023
Skills
- Compliance assessments
- Credit validations
- Collateral risk
- Customer relations
- Risk assessment
- Loan documentation
- Credit decisions
- Credit analysis
- Data analysis
- E-Oscar
- Data Entry
- C-360
- Salesforce
- LexisNexis
- Microsoft products
Timeline
Credit Risk Analyst
TRUIST
01.2020 - 02.2025
Healthcare Customer Service Specialist
Covance
03.2017 - 01.2020
Accounting and Finance -
Strayer University
High School Diploma -
Central High
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