Dejah Atwater
Durham
Summary
Effective Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management.
Overview
4
4
years of professional experience
Work History
Lease Up Community Manager
Bell Partners
03.2024 - Current
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Managed social media channels effectively for improved brand visibility and increased audience interaction.
Assistant Community Manager- Mid Rise
Bell Partners Inc.
03.2022 - Current
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Met with residents to gather information and develop effective solutions.
- Effectively leased up the community within 11.5 months to stabilization at 90.08%.
Assistant Property Manager- Mid Rise
Bell Partners Inc.
05.2021 - 03.2022
- Assist General Manager with oversight of leasing team and training
- Post rental collections, make bank deposits and oversee administration of accounting functions for community.
- Process notices to vacate and manage delinquency/file evictions as necessary.
- Compiled maintenance and repair requests for submission to and reached out to local contractors for bid proposals.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
Assistant Property Manager
Bell Partners Inc.
12.2020 - 05.2021
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Kept accurate records of all resident and tenant correspondence.
- Processed security deposit refunds.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
Leasing Consultant
Bell Partners Inc.
08.2020 - 12.2020
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Managed all aspects of customer service, including greeting clients, showing apartments, preparing leases and resolving resident issues.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
- Distributed and followed up on tenant renewal notices.
- Invited prospects to fill out application upon completion of property tour.
Education
Bachelor of Science - Business And Marketing
North Carolina Central University
Durham, NC2021
Skills
- Property tours and inspections
- Telephone and email etiquette
- Marketing and advertising
- Record Keeping
- CRM
- Yardi
- Renewals Management
- Application Process Proficiency
- Rent Collection
- Vacant Unit Monitoring
- Staff Management
- Property Tours
- Tenant Issue Resolution
Accomplishments
- Regional winner for 2022 Rock it Award. -The Ramsey
- Top Multi-family development award 2022. - The Ramsey
- Stabilized The Ramsey in 11.5 months at 90.08%.
- Achieved over 3 million dollars in leases.
- Regional winner for 2021 Rock IT award. -Three30Five
- Regional winner of highest YOY improvement overall satisfaction 2021. - Three30Five
Timeline
Lease Up Community Manager
Bell Partners
03.2024 - Current
Assistant Community Manager- Mid Rise
Bell Partners Inc.
03.2022 - Current
Assistant Property Manager- Mid Rise
Bell Partners Inc.
05.2021 - 03.2022
Assistant Property Manager
Bell Partners Inc.
12.2020 - 05.2021
Leasing Consultant
Bell Partners Inc.
08.2020 - 12.2020
Bachelor of Science - Business And Marketing
North Carolina Central University
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