Summary
Overview
Work History
Education
Skills
Timeline
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Deja Woolridge

Jacksonville

Summary

Detail-oriented office manager and HR professional with extensive experience in home care, healthcare claims, and administrative support. Skilled in employee onboarding, scheduling, payroll assistance, insurance communication, and client care coordination. Proven ability to manage multiple priorities in fast-paced environments while maintaining accuracy and confidentiality.

Overview

5
5
years of professional experience

Work History

Office Manager

Sky Heart Home Care (Contract)
02.2025 - 07.2025
  • Maintained precise paper and electronic employee records and documentation to ensure data accuracy.
  • Conducted onboarding and orientation, facilitating comprehensive HR processes for new hires.
  • Addressed payroll inquiries by coordinating with the billing department efficiently.
  • Acted as primary contact for insurance companies regarding client eligibility.
  • Coordinated referrals with billing specialists to streamline processes.
  • Managed client schedules and conducted 90-day caregiver evaluations diligently.
  • Performed monthly check-ins to monitor and enhance caregiver performance.
  • Coordinated vacation requests, ensuring adequate staffing coverage for quality care delivery.

Scheduling Manager /HR Manager

FirstLight Home Care
01.2024 - 09.2024
  • Scheduled home care visits match caregivers with clients based on skills, availability, and location.
  • Led recruitment, onboarding, and retention initiatives for homecare staff.
  • Developed and implemented HR policies and procedures.
  • Conducted structured performance evaluations, and provided actionable feedback to caregivers.
  • Resolved conflicts and addressed concerns from caregivers and clients.
  • Maintained employee records, including tax forms and benefits deductions.
  • Handled payroll discrepancies and employee inquiries promptly.
  • Implemented strategies to improve efficiency in the scheduling process.

Claims Representative

Fidelis Care (Contract)
11.2020 - 12.2023
  • Processed insurance claims and verified member eligibility via a multi-line phone system.
  • Resolved complex claim issues through coordination with internal departments and healthcare providers.
  • Guided providers and billing teams through the appeals and denied claims process.
  • Consistently met performance targets, including call handling times.
  • Reviewed healthcare claims using CPT and ICD-10 codes to determine coverage and reimbursement.

Office Administrator

Ambry Genetics
11.2020 - 05.2022
  • Managed daily office operations, including supplies, filing, and vendor relations.
  • Supported all departments by preparing documents and managing incoming communications.
  • Collaborated with vendors to resolve billing discrepancies, and ensured timely invoice processing.
  • Greeted visitors warmly, handled inquiries and provided general information about the company.
  • Composed correspondence such as letters, emails, memos, reports and other documents.
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.

Education

High School Diploma -

Laguna Hills High School
06-2016

Skills

  • Microsoft Office Suite (Word, Excel, Outlook)
  • Payroll processing support
  • Scheduling and staff coordination
  • Employee onboarding and HR compliance
  • HIPAA compliance
  • Client and insurance communication
  • Time management and multitasking
  • Strong written and verbal communication
  • Conflict resolution
  • CRM and database management

Timeline

Office Manager

Sky Heart Home Care (Contract)
02.2025 - 07.2025

Scheduling Manager /HR Manager

FirstLight Home Care
01.2024 - 09.2024

Claims Representative

Fidelis Care (Contract)
11.2020 - 12.2023

Office Administrator

Ambry Genetics
11.2020 - 05.2022

High School Diploma -

Laguna Hills High School

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Deja Woolridge