DEJA WICKS
Charlotte
Summary
Achieved timely troubleshooting and maintenance solutions through effective team collaboration. Delivered results by utilizing a diverse skill set in diagnostics. Recognized for exceptional problem-solving abilities that resulted in high-quality outcomes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Staging/Returns Tech
Polaris Pharmacy Services
Charlotte, NC
01.2020 - Current
- Perform duties such as light office work (filing, faxing, copying, sending emails, answering phones)
- Scan and process patient information into the system, print and sign manifest to prepare for the delivery process to different nursery facilities
- Ensure cleanliness to station to prevent the spread of germs
- Returned bags are dated and sorted on the shelf and soon processed into the system to decipher credit/stock return or discard
- Handle controlled substances (narcotics) they go through a specific process in which to properly process and destroy said product
- Assist in prepacking and putting away stock
- Process IV pumps
- Call in orders for disposal service
Deli Clerk
Publix Supermarkets
Charlotte, NC
01.2018 - 01.2020
- Perform daily duties such as; maintain food at proper temperature, keep all equipment clean & sanitized and ensure food & safety guidelines are adhered too
- Assist manager with duties such as managing employee breaks, deescalating customer complaints, and ordering food products
- Maintain a prominent level of professional customer service
- Ensure all closing procedures are completed properly to ensure smooth opening for next business day
Cashier/Customer Service
Wendy’s Restaurant
Charlotte, NC
01.2016 - 01.2018
- Demonstrate customer service, problem-solving, and basic computer skills
- Assist Manager in opening or closing the store
- Always follow safety and health guidelines
- Team leader role
- Assist managers with counting cash registers
Doll Specialist (Seasonal)
American Girl
Charlotte, NC
01.2015 - 01.2016
- Provided customer service to retail clients which included cash transactions, salon services and doll selections
- Expert in doll fashion and hair styling
- Responsible for restocking merchandise as needed
Cashier/Customer Service
Wendy’s Restaurant
Charlotte, NC
01.2013 - 01.2015
- Responsibilities included greeting customers, submitting orders, and operating the cash register
- Performed food preparation and drive-thru duties
Education
High School Diploma -
Independence High-school
Charlotte, NC06-2014
Skills
- Cultivated strong communication channels to enhance customer satisfaction and loyalty
- Demonstrated reliability and meticulous attention to detail in all customer interactions
- Managed multiple priorities effectively while delivering high-quality work in dynamic environments
- Leveraged leadership skills to motivate teams and drive effective communication
Certification
Pharmacy technician license
Timeline
Staging/Returns Tech
Polaris Pharmacy Services
01.2020 - Current
Deli Clerk
Publix Supermarkets
01.2018 - 01.2020
Cashier/Customer Service
Wendy’s Restaurant
01.2016 - 01.2018
Doll Specialist (Seasonal)
American Girl
01.2015 - 01.2016
Cashier/Customer Service
Wendy’s Restaurant
01.2013 - 01.2015
High School Diploma -
Independence High-school