De’Ja Powell
Raleigh
Summary
Experienced operations professional with strong focus on optimizing workflows and enhancing productivity. Skilled in team collaboration, resource management, and problem-solving, ensuring seamless operations and achievement of objectives. Reliable and adaptable, consistently delivering high-quality results in dynamic environments.
Overview
10
10
years of professional experience
Work History
Senior Operations Specialist
First Citizens Bank
Raleigh, NC
06.2023 - Current
- Awarded Employee of the Month in May 2024 for exceptional contributions to team success and morale.
- Servicing commercial loans and lines of credit
- Utilized Oracle and Nintex systems to streamline payment processing operations.
- Conducted in-depth research to reconcile bank operation outages and ensure seamless functionality.
- Assisted with candidate interviews to identify top talent for organizational needs.
- Streamlined onboarding of converted loans
- Executed quality assurance processes to ensure accuracy and compliance of associates' work.
Business Banking Specialist
PNC
Raleigh, NC
03.2022 - 07.2022
- Conducted thorough account and card maintenance activities, addressing discrepancies and optimizing account functionality.
- Developed and implemented direct marketing approaches to drive client acquisition and expand relationships with current clients.
- Responded to and managed incoming phone calls effectively. Provided assistance to callers by addressing inquiries and directing them to appropriate resources.
- Engaged in financial wellness conversations to empower individuals in managing their financial health.
Member Services Representative
American Partners Federal Credit Union
Reidsville, NC
03.2021 - 12.2021
- Assisted customers with inquiries and issues to enhance satisfaction.
- Assisted in opening and closing accounts, ensuring smooth transitions and accurate documentation.
- Oversaw cash handling processes, including receipt, disbursement, and reconciliation of funds.
- Responded to and managed incoming phone calls effectively. Provided assistance to callers by addressing inquiries and directing them to appropriate resources.
- Executed clerical tasks including printing, copying, and faxing documents.
Teller
Wells Fargo
Greensboro, NC
06.2016 - 05.2020
- Welcomed customers to create a positive first impression and foster engagement.
- Guided customers in accessing and leveraging all available financial-related benefits.
- Managed end-to-end transaction processing, verifying accuracy and compliance with established protocols.
- Executed daily reconciliation of teller drawer and vault to maintain financial integrity.
- Provided guidance and assistance to colleagues in specialized skill areas to enhance team performance.
Education
Bachelor of Arts -
University of North Carolina- Greensboro
Greensboro, NCSkills
- Process Improvements
- Risk Management
- Banking
- Customer Service
- Quality Assurance
- Problem Solving
- Leadership
- Collaboration
- Training
- ERP systems
- Multitasking
- Attention to detail
Timeline
Senior Operations Specialist
First Citizens Bank
06.2023 - Current
Business Banking Specialist
PNC
03.2022 - 07.2022
Member Services Representative
American Partners Federal Credit Union
03.2021 - 12.2021
Teller
Wells Fargo
06.2016 - 05.2020
Bachelor of Arts -
University of North Carolina- Greensboro