Deizuria Lynch
Fayetteville
Summary
Detail-oriented healthcare professional specializing in patient advocacy and care coordination. Skilled in verifying insurance benefits and resolving access issues, leading to improved treatment journeys. Known for meticulous case tracking and documentation maintenance to ensure compliance and enhance operational efficiency.
Overview
10
10
years of professional experience
Work History
Individualized Care Coordinator
Cardinal Health
05.2026 - Current
- Provide individualized support to patients throughout their treatment journey, ensuring timely access to prescribed therapies and services
- Coordinated patient referrals and collaborated with healthcare providers, pharmacies, and insurance companies to facilitate access to care
- Communicated with patients compassionately and professionally to navigate complex healthcare and reimbursement processes
- Act as a liaison between patients, providers, and support programs to ensure continuity of care and positive patient outcomes
- Verify and investigate patient insurance benefits to determine coverage, eligibility, and potential assistance programs
- Identify and escalate issues related to access, coverage delays, or missing documentation to appropriate departments
- Tracked case progress, updated documentation, and maintained accurate records to ensure compliance with company and healthcare regulations
Patient Healthcare Advocate
TTEC
11.2021 - 04.2026
- Maintained accurate client records, tracked claims, and entered data for UnitedHealthcare DSNP plan members to support effective case management.
- Collaborated across departments and systems to ensure alignment with client service standards and enhance client satisfaction.
- Monitored workflows and data integrity to identify and recommend process improvements, enhancing operational efficiency.
- Interpret policies and procedures to create clear documentation and actionable support.
- Generate and update reports to ensure compliance and data accuracy.
CSR
CER
05.2020 - 12.2020
- Handled high-stress inquiries with empathy and professionalism, enhancing client experience.
- Assisted unemployment claimants with eligibility determinations, certification processes, and timely status updates.
- Maintained accurate data entry and managed accounts across systems to support operational integrity.
Agent
MAP Communications
Fayetteville
01.2018 - 03.2020
- Delivered tailored information and solutions based on customer needs, improving overall service quality.
- Managed high call volumes for multiple clients, delivering professional and prompt service to enhance customer satisfaction.
- Recorded interactions and coordinated follow-up in CRM platforms to maintain effective communication and client relationships.
Lead Pre-K Teacher
The Sunshine House
Fayetteville
01.2016 - 03.2017
- Developed engaging lesson plans incorporating hands-on activities and storytelling to advance cognitive and social skills
- Mentored new teachers, fostering their development in curriculum planning and effective classroom management
- Organized and supervised field trips to enhance student engagement and learning experiences
Education
Business Administration - Associate's degree
Robeson Community College
Lumberton, NC05-2026
Skills
- Patient intake coordination
- Care coordination accuracy
- Care plan compliance
- HIPAA compliance
- Patient confidentiality maintenance
- Data entry and management
- Process improvement
- Remote tech support
- Research proficiency
- Multitasking in fast-paced environments
- Customer service and communication
- Phone communication skills
- Conflict resolution
Personal Information
Title: Care Coordinator
Additional Information - Work Authorization
Authorized to work in the US for any employer
Timeline
Individualized Care Coordinator
Cardinal Health
05.2026 - Current
Patient Healthcare Advocate
TTEC
11.2021 - 04.2026
CSR
CER
05.2020 - 12.2020
Agent
MAP Communications
01.2018 - 03.2020
Lead Pre-K Teacher
The Sunshine House
01.2016 - 03.2017
Business Administration - Associate's degree
Robeson Community College