DEEP PATEL
Charlotte
Summary
Results-driven Application & Production Support Engineer (L2/L3) with over 6 years of experience in enterprise financial applications. Specializes in incident management, application monitoring, and Unix troubleshooting. Proficient in Splunk, Dynatrace, SQL databases, and Python automation. Collaborates effectively with cross-functional teams to enhance application stability and performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Application Support Analyst (L3)
Bank of America
Charlotte
11.2022 - Current
- Provide L3 production support for mission-critical payment processing systems ensuring high availability and operational stability.
- Monitor application health using Splunk and Dynatrace, proactively responding to alerts and resolving incidents within SLA.
- Performed incident triage, root cause analysis, and problem management to proactively address and prevent recurring production issues.
- Led 24/7 on-call support and incident bridge calls with development, infrastructure, and business stakeholders to ensure swift resolution of critical issues.
- Utilize Unix/Linux command line and shell scripting to troubleshoot application and server-level issues.
- Write Python and Shell automation scripts to streamline operational tasks and reduce manual monitoring.
- Executed application deployments, change implementations, and release validations to maintain system integrity and support operational continuity.
- Support database troubleshooting using SQL queries in Oracle and SQL Server to investigate production data issues.
- Work with Autosys scheduling tool to monitor and manage batch jobs and workflow dependencies.
- Environment: Splunk, Dynatrace, Autosys, Oracle DB, SQL Server, Java 8, Spring, Kafka, Unix/Linux, Python, Shell Scripting, ServiceNow, JIRA.
Software Engineering Contractor
ICM
Columbus
05.2022 - 08.2022
- Developed backend services in Java 8 and Spring Framework to support application functionality.
- Built CI/CD pipelines using Jenkins and Maven.
- Assisted in automating infrastructure configuration with Ansible scripts to streamline deployment processes.
- Performed unit testing and integration testing using Mockito.
- Supported development and QA teams by debugging code and troubleshooting issues to enhance software quality.
- Used JIRA and ServiceNow for change requests and issue tracking.
- Environment: Java 8, Spring, TypeScript, Angular, Jenkins, Maven, Mockito, IntelliJ, Bitbucket.
IT Support Specialist
Amazon
Columbus
08.2019 - 02.2022
- Provided technical support for warehouse systems and database applications, facilitating efficient operations and user satisfaction.
- Automated troubleshooting tasks, enhancing response time and accuracy using Python and Jupyter Notebook.
- Investigated system issues using SQL queries and Python automation scripts.
- Maintained application records and resolved operational incidents, ensuring seamless operation and minimal downtime.
- Environment: Python, PostgreSQL, Jupyter Notebook, PyCharm.
Education
Infosys Certified - Spring REST Professional
Infosys
01-2023
Bachelor of Science - Computer Science
Capital University
Columbus, OH01-2022
A.A.S - Software Development
Columbus State Community College
Columbus, OH01-2020
Skills
- Production Support
- Incident Management
- Problem Management
- Change management
- Monitoring & Observability
- Application Health Monitoring
- Automation & Scripting
- Python
- Shell Scripting
- PowerShell
- Splunk
- Dynatrace
- Databases
- Oracle
- SQL Server
- PostgreSQL
- OLTP systems
- ServiceNow
- JIRA
- Bitbucket
- Confluence
- Remedy
- Unix / Linux
- Windows
Certification
Infosys Certified Spring REST Professional
Core Skills
Incident Management, Problem Management, Change Management (ITIL), Splunk, Dynatrace, Application Health Monitoring, Alert Management, Python, Shell Scripting, PowerShell, Oracle, SQL Server, PostgreSQL, OLTP systems, Autosys, Control-M, ServiceNow, JIRA, Bitbucket, Confluence, Remedy, Unix / Linux, Windows
Timeline
Application Support Analyst (L3)
Bank of America
11.2022 - Current
Software Engineering Contractor
ICM
05.2022 - 08.2022
IT Support Specialist
Amazon
08.2019 - 02.2022
Infosys Certified - Spring REST Professional
Infosys
Bachelor of Science - Computer Science
Capital University
A.A.S - Software Development
Columbus State Community College