Deena Duncan

• Acted as a RN Case Manager for the McDowell County area. Acted as a liaison to Mission McDowell Hospital. Participated in interdisciplinary meetings to with hospital and community partners tp prevent frequent ED admissions. Reduced hospital readmission rates through effective case management and patient education on self-care techniques.
• Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
• Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
• Achieved Certified Care Manager Certification within one year of employment as a RN Case Manager
• Performed Transition of Care Case Management, providing access to community resources and initiated Community program referrals
• Clinical assessment/ in Home visits and virtual. Medication management/reconciliation, and communication with PCPs
• CPR/AED

Advanced Position as as RN Case Manager Supervisor, Call Center Operational Manager:

• Managed a Call Center of 32 staff and 3 supervisors. Managed service platforms and fostered communication among care managers, patients, and call center staff for NC Medicaid Managed Care plans
• Navigated regulatory requirements effectively, ensuring proper documentation and compliance with relevant laws and guidelines.
• Mentored new nursing staff, facilitating a faster learning curve and increased overall team efficiency.
• Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping staff and patients regain or improve coping abilities.
• Promoted a culture of continuous improvement within the nursing and nonclinical department by regularly soliciting feedback from staff members and incorporating suggestions into practice when appropriate.
• Spearheaded and implemented new projects to expand scope of engagement, provide access to resources for SDOH for patients and reach contractual obligations
• Recruited, hired and trained staff, providing direct supervision and ongoing staff development.

• Assisted Anesthesiologist in spearheading two Interventional Procedure Pain Clinics at Mission McDowell and Mission Blue Ridge Hospitals
• Ensured regulatory compliance by maintaining accurate documentation, adhering to policies, and participating in audits as well as maintaining a high standard of UDS collection protocols for drug compliance.
• Circulated cases at Mission McDowell OR for Interventional procedures. Acted as Recovery Nurse for interventional pain cases as well as preop protocols.
• Enhanced patient care by implementing evidence-based clinical practices and protocols.
• Prioritized urgent/emergency situations appropriately while also balancing routine care needs of patients.
• Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
• Worked closely with administrators to maintain a safe, clean and well-organized environment in which patients could receive care.
• Mentored new clinical staff members for proper onboarding and orientation processes.

• 8 years Medical/Surgical floor nursing experience.
• 7 years as PACU Nurse and OR circulator while participating in development and initiation of Pain Clinics. ACLS certification.
• Assisted as RN for Asheville Wound Care's McDowell satelite office patients. Wound Vac experience. Managed complex wound care cases using advanced skills in assessment, dressing application, and infection control measures.
• Demonstrated excellent time management skills while juggling multiple priorities in a fast-paced environment.
• Educated patients on disease prevention and management, promoting healthier lifestyles.
• Assisted physicians during medical procedures, ensuring accurate delivery of care as prescribed by the healthcare provider.
• Administered medications via oral, IV, and intramuscular injections and monitored responses.
• Communicated with healthcare team members to plan, implement and enhance treatment strategies.
• Reduced medication errors through meticulous administration and documentation of medications. Monitored patient reactions after administering medications and IV therapies.
• Proactively identified potential patient safety risks, taking corrective actions to prevent harm or injury.
• Mentored new nursing staff, contributing to a more cohesive and efficient team environment.
• Conducted thorough patient assessments upon admission to determine appropriate level of care required based on individual needs.
• Precepted student nurses and oriented new hires, providing guidance and mentorship when teaching on hospital policies, emergency procedures, and nursing best practices.
• Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
• Managed patients recovering from medical or surgical procedures.
• Assisted Nurse Educator in ambulatory practices