Dee Lao
Kannapolis
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Media- Traffic Specialist II
Spectrum Reach - Charter Communications Inc.
Charlotte, NC
03.2020 - Current
- Process linear advertisement orders under daily deadlines
- Analyze, interpret, and run reports
- Apply Ad copy to soft-desk orders
- Create filler entries for any order that are in need of bonus spots
- Process verification to catch any lost revenue
- Assist Account Executives and Sales Management with diagnosing order errors (trouble-shooting order entry errors)
- Help teammates with learning new procedures
Commercial Technical Support Specialist I
Charter Communications Inc.
Charlotte, NC
12.2018 - 03.2020
- Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
- Handle inbound technical support calls from Business Class customers for Internet connectivity, email, and digital/LAN phone feature issues
- Enhanced team productivity by streamlining troubleshooting processes for faster issue resolution.
- Developed comprehensive knowledge of company''s products and services to provide accurate solutions to client inquiries.
Residential Sale Support Coordinator I
Charter Communications Inc.
Charlotte, NC
04.2018 - 12.2018
- Troubleshooting services using software and web-based platforms such as CSG, SOM, SMART, and ICOMS.
- General accounting and billing procedures. Handling inbound calls from internal and external customers.
- Assess and correct work orders to ensure automation and accurate billing.
- Handle order exceptions relating to voice provisioning, porting, and ancillary across multiple platforms.
- De-escalating calls by utilizing company resources and helping clients and sales complete orders efficiently
Nordstrom Retail Management Intern
NORDSTROM, SouthPark Mall
Charlotte, NC
06.2017 - 08.2017
- Improved customer satisfaction by providing exceptional service and product knowledge.
- Assisted in achieving sales goals through effective merchandising strategies and store operations.
- Increased overall sales performance with strong product promotion and upselling techniques.
- Streamlined inventory management, ensuring accurate stock counts and efficient product replenishment.
- Participated in employee training programs, gaining knowledge on various aspects of the retail industry.
- Managed inventory control, cash control, and store opening and closing procedures.
UNCG IT-S Lab Consultant
University Of North Carolina At Greensboro
Greensboro, NC
08.2013 - 05.2016
- Assist students, University Staff, and the campus community with technology issues.
- Help first-time students setup University accounts.
- Provide administrative assistance for our Supervisor (University's Data-Analyst)
- Reduced equipment downtime through proactive maintenance and timely repairs.
- Trained junior staff members on laboratory procedures, ensuring consistent quality in their work.
Education
Bachelor of Science - Business Economics
University of North Carolina At Greensboro
Greensboro, NC08.2017
Skills
- Data Interpretation
- Database Management
- Problem-Solving
- Analytical Skills
- Data Entry
- Digital Marketing
- Customer Service
- Multitasking
Certification
- Data Science with SQL and Tableau Certificate, eCornell University - March 2024
Timeline
Media- Traffic Specialist II
Spectrum Reach - Charter Communications Inc.
03.2020 - Current
Commercial Technical Support Specialist I
Charter Communications Inc.
12.2018 - 03.2020
Residential Sale Support Coordinator I
Charter Communications Inc.
04.2018 - 12.2018
Nordstrom Retail Management Intern
NORDSTROM, SouthPark Mall
06.2017 - 08.2017
UNCG IT-S Lab Consultant
University Of North Carolina At Greensboro
08.2013 - 05.2016
Bachelor of Science - Business Economics
University of North Carolina At Greensboro