Dee Hayes

Ensure accurate and up-to-date service provider profiles through phone and email interactions.
Manage documentation processes for Oracle IDs and service provider activation.
Oversee web requests for onboarding new and existing service providers.
Process onboarding forms to facilitate successful addition of service providers to the system.
Utilized EMS, Vendor Master, SPA, and FastTrax for maintaining service provider information.
Coordinated with Oracle to secure site codes and supplier numbers for service providers.
Directed service providers to appropriate departments for inquiries regarding questions or concerns.
Collaborated with internal teams to assist service providers with payment and invoice issues. Participate in special projects.Provide Service Providers with credentials for the portal. Assist Service Providers with the user interface of the portal.

Provided technical support for hardware, software, and applications across various platforms.
Responded to internal calls and emails, diagnosing and resolving computer issues promptly.
Documented troubleshooting processes from simple to complex problems for IT personnel review.
Facilitated user account management, including password changes and account creations or deletions.
Assisted users with printer configurations, ensuring proper addition and removal on PCs.
Participated in routine maintenance processes to enhance system performance.
Identified and addressed technical problems independently, improving overall service efficiency.

Assisted manager in all aspects of the daily operation of a retail store including daily generation of reports, ordering supplies, and general operation. Ran all operations while Manager was on FMLA for six months.

Resolved freight and purchase order discrepancies by verifying items and packing details.
Managed addition and correction of items on purchase orders to ensure accuracy.
Tracked problem freight, ensuring accurate accounting and data entry.
Facilitated receipt of non-problem shipments while investigating issues with problem freight.
Operated powered equipment to manually move problem freight as needed.
Transported freight using various power equipment from receiving to shipping departments.
Processed inbound trucks for distribution of freight to 200 retail stores.
Utilized scanners and heavy equipment to unload trucks for efficient processing and outbound loading.

Distribute priority and first-class mail to designated city/zip code and execute mail handling, processing, delivery, collection, or transportation duties.