Debra Warfield
Asheville
Summary
Team oriented with strong organizational skills, ability to multitask as evidenced by my work history, proven track record of prioritizing tasks and meeting deadlines.
Overview
31
31
years of professional experience
Work History
Operator/Referrals/Patient Care Coordinator
Asheville Ear Nose and Throat
Asheville, NC
04.2023 - Current
- Answered phones, transferred calls to appropriate departments
- Documented patient information accurately in electronic health records for continuity of care
- Schedule, reschedule and cancel patient appointments, ensuring efficient use of resources.
- Support clinical staff on stat referrals by preparing patient chart, uploading referrals and all necessary documentation, verifying insurance, obtaining any authorizations necessary prior to patient arrival
Customer Service Representative
Dodson Pest Control
Asheville, NC
02.2019 - 01.2023
- Answered phones and managed customer inquiries and concerns through effective communication and problem-solving techniques.
- Collaborated with team members to improve service processes and enhance overall efficiency.
- Received and posted payments daily, prepared daily deposits, A/R, called on collections and mailed follow up collection notices, A/P, prepared pest tech daily route sheets, scheduled appointments for Termite Inspections and added extra services and other pest jobs.
Assistant Cash Manager
Allergy Partners
02.2017 - 10.2017
- Assistant Cash Manager for very busy Allergy Practice with 78 Hubs across the US (each HUB with up to 7 satellite offices)
- Created written procedures for reviewing and processing the daily deposits
- Downloaded the daily Wells Fargo bank activity, reformatted and uploaded into DataPro Accounting software
- Monthly Bank reconciliations
Referrals Coordinator
MAHEC, Asheville, NC
Asheville, NC
08.2015 - 02.2017
- Referrals Coordinator with team of six for very busy Family Health and Education Center
- Implemented written procedures to bring uniformity in processing referrals and increased productivity
- Communicated daily with outside specialty providers for scheduling and follow up
- Prepared study of previous three years of referrals charting increase in referrals and need for more staff
- Trained new hire referral staff, new residents, staff in satellite offices
- Met goal to eliminate outside specialty practice referral forms in first quarter of hire date
- Met goal to begin electronic referrals to specialty practices within first quarter of hire date
- Met goal of meaningful use within first quarter from hire date
- Increased productivity at MAHEC by establishing division of referrals by alpha and eliminated referral forms for specialist offices
- By using a standard Referral form which contained all pertinent information
Business Office Manager
Mountain Sleep and Respiratory Medicine
06.2014 - 05.2015
- Supervised team of ten employees and oversaw all business operations for busy sleep center
- Implemented written policies and procedures
- Patient check in, insurance eligibility checks, authorizations, liaison to hotel for rooms
- Responsible for credentialing and privileging of providers
- Responsible for Payroll, A/P, A/R, Revenue Analysis, Productivity reports, End of Month reports
- Met goal to make profits within first month after hire date
- Met goal to convert to electronic medical records, sleep study schedules, incoming referrals within first quarter of hire date
- Earned bonus first quarter after hire date
Billing/Collections Specialist
Asheville Family Health Centers
02.2014 - 06.2014
- Responsible for A/R, insurance follow up, patient follow up, Revenue Analysis, end of month reports
- Notified physicians of outstanding accounts for write/offs and discharges from practice
- Exceeded monthly collections goals and earned bonus first month after hire date and every month after hire date
Business Office Manager
Asheville Health Care Center
04.2012 - 02.2014
- Supervised team of five employees and oversaw all business operations for Skilled Nursing facility
- Approved all admissions, verified insurance coverages, collected upfront fees/copays
- Responsible for Payroll, A/P, A/R, Revenue Analysis, End of month close reports
- Served as Discharge Planner for five months
- Exceeded collections goal and earned bonus first quarter after hire date
Income Maintenance Caseworker II
Buncombe County Dept of Social Services
09.2005 - 12.2006
- Responsible for maintaining caseload of over 350 clients with monthly reviews to establish continued Medicaid coverage
- Interviewed clients to establish eligibility for Adult Medicaid programs (Aged, Disabled, Blind)
- Completed documentation on qualified applicants and submitted for review and approval
Reimbursement Manager
Eliada Homes, Inc.
03.1995 - 09.2006
- Supervised team of three employees in business office for Psychiatric and Residential Treatment Facility
- Implemented written policies and procedures for admissions, authorizations, billing and collections
- Approved all admissions, verified insurance coverages, collected upfront fees/copays
- Reviewed and maintained contracts with MCOs, LME agencies, and social services
- Implemented electronic billing and reimbursement
- Responsible for Revenue Analysis, End of month close reports
- Set up billing to process electronically with EHI
- Obtained authorizations and collected over $250K in unpaid services; Earned quarterly bonuses for collections
- Collections of over $1.7 million for EHI, a $10 million dollar organization resulting in less than $2,000 in write offs/bad debt
- Increased cash flow and daily average of outstanding A/R from $267K (51.3%) to $14K (13.2%); Obtained authorizations and collected over quarter million dollars in unpaid services
Education
Accounting I - Accounting And Business
Asheville Buncombe Technical Institute
Skills
- Supervisory, Management and Leadership
- Excellent written and oral communication skills
- Proficient in Microsoft Word, Excel, Outlook
- Management of Reimbursement, Authorizations, Billing, Collections, A/R, A/P
- Customer service focused, and team oriented
- ModMed, Allscripts,
- Bamboo, ADP Payroll System, ten key by touch
- Previous Administrative, Banking, Real Estate and Law Office Experience
Timeline
Operator/Referrals/Patient Care Coordinator
Asheville Ear Nose and Throat
04.2023 - Current
Customer Service Representative
Dodson Pest Control
02.2019 - 01.2023
Assistant Cash Manager
Allergy Partners
02.2017 - 10.2017
Referrals Coordinator
MAHEC, Asheville, NC
08.2015 - 02.2017
Business Office Manager
Mountain Sleep and Respiratory Medicine
06.2014 - 05.2015
Billing/Collections Specialist
Asheville Family Health Centers
02.2014 - 06.2014
Business Office Manager
Asheville Health Care Center
04.2012 - 02.2014
Income Maintenance Caseworker II
Buncombe County Dept of Social Services
09.2005 - 12.2006
Reimbursement Manager
Eliada Homes, Inc.
03.1995 - 09.2006
Accounting I - Accounting And Business
Asheville Buncombe Technical Institute
COMPUTER SKILLS
- MS Outlook, MS Word, MS Excel
- DataPro Accounting software
- Allscripts, Emdeon/Zirmed, Sedcare
- Google, NC Tracks, Insurances online eligibility/authorizations
- Types 55wpm, 10 key by touch