Debra Johnson
Kill Devil Hills,NC
Summary
Dynamic manager with a proven track record at Grays Outer Banks Lifestyle Clothing Co., excelling in team leadership and customer service. Enhanced customer satisfaction through effective dispute resolution and communication. Skilled in time management and policy implementation, fostering a productive work environment while achieving operational efficiency.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Manager
Grays Outer Banks Lifestyle Clothing Co.
06.2021 - 08.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Waitress, Cashier, Cook, Bartender
Sam & Omies Restaurant
03.2002 - 02.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
BS In BA - Business Administration And Management
Elizabeth City State University
Elizabeth City, NCAssociate Of Arts - Liberal Arts
College of The Albemarle
Manteo, NC2007
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Policy implementation
- Business administration
Certification
ServSafe; medical transcription; NC/VA substitute teaching; 5 varied certificates in digital marketing
Timeline
Manager
Grays Outer Banks Lifestyle Clothing Co.
06.2021 - 08.2024
Waitress, Cashier, Cook, Bartender
Sam & Omies Restaurant
03.2002 - 02.2020
ServSafe; medical transcription; NC/VA substitute teaching; 5 varied certificates in digital marketing
BS In BA - Business Administration And Management
Elizabeth City State University
Associate Of Arts - Liberal Arts
College of The Albemarle
Similar Profiles
Stephanie Bateman RDHStephanie Bateman RDH
Dental Hygienist at Outer Banks Family and Cosmetic Dentistry Dr BobroDental Hygienist at Outer Banks Family and Cosmetic Dentistry Dr Bobro
Christopher FrasierChristopher Frasier
ER Staff RN / Charge RN at Outer Banks HospitalER Staff RN / Charge RN at Outer Banks Hospital
Karla Tovar-PeresKarla Tovar-Peres
Patient Access Representative I at Outer Banks Health HospitalPatient Access Representative I at Outer Banks Health Hospital