Summary
Overview
Work History
Education
Skills
Timeline
Generic

Debra Horton

Mooresville

Summary

Experienced Business Operations Associate IV with a proven track record at Arrow ECS, excelling in customer service and operational efficiency. Skilled in process improvements and adept at managing deadlines, I foster team collaboration while enhancing client satisfaction through effective communication and tailored solutions. Proficient in Excel, I drive results and streamline workflows.

Overview

28
28
years of professional experience

Work History

Busines Operations Associate IV

Arrow ECS
06.2011 - Current
  • Assisted in daily operations by helping to manage order backlog
  • Supported team in processing orders efficiently, contributing to smooth workflow.
  • Adapted quickly to new tools and systems, enhancing operational effectiveness.
  • Followed standard operating procedures to achieve consistency in tasks performed.
  • Engaged in training sessions to improve knowledge of operational processes and tools.
  • Contributed to team meetings by providing feedback on process improvements and efficiency ideas.
  • Trained and mentored new team members, fostering a positive work environment.
  • Resolved customer issues promptly and professionally, maintaining high satisfaction rates while minimizing escalations.
  • Maintained and prioritized to-do-list and followed up to complete tasks on-time.

Inside Sales Representative

Arrow ECS
06.2001 - 05.2011
  • Managed customer inquiries, providing timely and accurate information to enhance satisfaction.
  • Conducted follow-up communications to maintain customer relationships and foster loyalty.
  • Trained new team members on sales protocols and customer service best practices to improve team performance.
  • Participated in ongoing training sessions to stay up-to-date on industry trends, product offerings, and sales techniques.
  • Enhanced customer retention rates by providing exceptional service and support throughout the sales cycle.
  • Established strong relationships with clients through consistent follow-ups, ensuring repeat business.
  • Developed customized solutions for clients based on their unique needs, fostering long-term partnerships.
  • Boosted customer satisfaction by addressing and resolving inquiries promptly and professionally.

Proposal Specialist

Agilysys (formerly Pioneer Standard / KeyLink)
03.1999 - 05.2011
  • Developed comprehensive proposals to align with client requirements.
  • Streamlined proposal processes by implementing best practices and standardized templates.
  • Managed multiple proposals simultaneously, ensuring timely submission while maintaining quality standards.

Customer Service Representative

Agilysys, Inc (formerly Pioneer Standard / KeyLink)
03.1998 - 02.1999
  • Resolved customer inquiries efficiently through effective communication and problem-solving techniques.
  • Processed returns while ensuring accurate data entry in internal systems.

Education

Bachelor of Arts - Marketing

Kent State University
Kent, OH
12-1999

Skills

  • Customer service
  • Verbal and written communication
  • Deadline management
  • Interpersonal and written communication
  • Team support
  • Procedure development
  • Operational reporting
  • Process improvements
  • Workload prioritization
  • Proficient inExcel

Timeline

Busines Operations Associate IV

Arrow ECS
06.2011 - Current

Inside Sales Representative

Arrow ECS
06.2001 - 05.2011

Proposal Specialist

Agilysys (formerly Pioneer Standard / KeyLink)
03.1999 - 05.2011

Customer Service Representative

Agilysys, Inc (formerly Pioneer Standard / KeyLink)
03.1998 - 02.1999

Bachelor of Arts - Marketing

Kent State University

Similar Profiles

CREATE PROFILE
Debra Horton