Debra Horton
Mooresville
Summary
Experienced Business Operations Associate IV with a proven track record at Arrow ECS, excelling in customer service and operational efficiency. Skilled in process improvements and adept at managing deadlines, I foster team collaboration while enhancing client satisfaction through effective communication and tailored solutions. Proficient in Excel, I drive results and streamline workflows.
Overview
28
28
years of professional experience
Work History
Busines Operations Associate IV
Arrow ECS
06.2011 - Current
- Assisted in daily operations by helping to manage order backlog
- Supported team in processing orders efficiently, contributing to smooth workflow.
- Adapted quickly to new tools and systems, enhancing operational effectiveness.
- Followed standard operating procedures to achieve consistency in tasks performed.
- Engaged in training sessions to improve knowledge of operational processes and tools.
- Contributed to team meetings by providing feedback on process improvements and efficiency ideas.
- Trained and mentored new team members, fostering a positive work environment.
- Resolved customer issues promptly and professionally, maintaining high satisfaction rates while minimizing escalations.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
Inside Sales Representative
Arrow ECS
06.2001 - 05.2011
- Managed customer inquiries, providing timely and accurate information to enhance satisfaction.
- Conducted follow-up communications to maintain customer relationships and foster loyalty.
- Trained new team members on sales protocols and customer service best practices to improve team performance.
- Participated in ongoing training sessions to stay up-to-date on industry trends, product offerings, and sales techniques.
- Enhanced customer retention rates by providing exceptional service and support throughout the sales cycle.
- Established strong relationships with clients through consistent follow-ups, ensuring repeat business.
- Developed customized solutions for clients based on their unique needs, fostering long-term partnerships.
- Boosted customer satisfaction by addressing and resolving inquiries promptly and professionally.
Proposal Specialist
Agilysys (formerly Pioneer Standard / KeyLink)
03.1999 - 05.2011
- Developed comprehensive proposals to align with client requirements.
- Streamlined proposal processes by implementing best practices and standardized templates.
- Managed multiple proposals simultaneously, ensuring timely submission while maintaining quality standards.
Customer Service Representative
Agilysys, Inc (formerly Pioneer Standard / KeyLink)
03.1998 - 02.1999
- Resolved customer inquiries efficiently through effective communication and problem-solving techniques.
- Processed returns while ensuring accurate data entry in internal systems.
Education
Bachelor of Arts - Marketing
Kent State University
Kent, OH12-1999
Skills
- Customer service
- Verbal and written communication
- Deadline management
- Interpersonal and written communication
- Team support
- Procedure development
- Operational reporting
- Process improvements
- Workload prioritization
- Proficient inExcel
Timeline
Busines Operations Associate IV
Arrow ECS
06.2011 - Current
Inside Sales Representative
Arrow ECS
06.2001 - 05.2011
Proposal Specialist
Agilysys (formerly Pioneer Standard / KeyLink)
03.1999 - 05.2011
Customer Service Representative
Agilysys, Inc (formerly Pioneer Standard / KeyLink)
03.1998 - 02.1999
Bachelor of Arts - Marketing
Kent State University