Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Debra Battle Taylor

Roanoke Rapids,NC

Summary

Authorized to work in the US for any employer. To Whom It May Concern: I have more than 25 years of experience in Education, Customer Service and in Customer Service onsite and worked from home online. I would love the opportunity to serve within your organization and share my other experiences with you in the form of an interview.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Lead Literacy Instructor

Halifax Community College
11.2022 - Current
  • Lead Literacy Instructor, College and Career Readiness- Design Lesson Plans for Multi-level students, lectures. student advisement, Mentoring other instructors, following course standards and collaborating with Senior Program Director, Vice President and other stakeholders.
  • Developed individualized learning plans for diverse learners, resulting in increased academic achievement.
  • Coordinated with special education staff to develop accommodations and modifications tailored to each student's needs within the context of literacy instruction.
  • Supported struggling readers with targeted intervention strategies, boosting their overall literacy development.
  • Continually refined personal teaching practices ensuring the highest quality of literacy instruction for all students.

Counselor

Greensville County Public Schools
08.2018 - 03.2021

School Counselor-Provided individual and group counseling for academic, social and emotional issues. Developed with my team, a comprehensive counseling program and collaboration with students, teachers, parents and other stakeholders.

  • Facilitated individual and group counseling sessions to support student mental health and personal development.
  • Developed and implemented tailored intervention strategies for students facing academic and social challenges.
  • Collaborated with educators, parents, and community resources to create supportive environments for student success.
  • Evaluated program effectiveness through feedback collection, fostering continuous improvement in counseling services.

Assistant Principal

Tar River Academy
08.2010 - 03.2017
  • Responsibilities Include: Supervising staff assigned by Principal, assists the principal in implementing the school program, communicates effectively with all stakeholders, ensure that ALL students are prepared for the 21st century. All other duties assigned by the school Principal.

Lead Counselor/Director of Guidance

Paisley IB Magnet School
08.1998 - 12.2010
  • Responsibilities include program planning, consulting with teachers, students, parents, Community and social agencies, and administrators. SAT (School Assistance Team Chair) which includes collaborating with teachers, parents, school psychologist, Social Worker and the EC case manager to develop interventions and strategies to help students succeed in school. Duties also include collecting data to identify problems, develop Interventions, and establish outcomes, monitor progress to assess/evaluate responsiveness to instruction, and document what has been done to address the concerns as a measure of accountability. Exceptional Children's Coordinator, Crosby Scholars Counselor/Coordinator, and ESL Coordinator.
  • Developed and implemented individualized counseling plans for diverse student needs.
  • Facilitated group therapy sessions to promote social skills and emotional resilience.
  • Conducted workshops for parents on child development and effective communication techniques.
  • Coordinated with community organizations to provide resources and support for families in need.
  • Navigated challenging conversations with empathy and respect, helping clients process difficult emotions safely.
  • Evaluated progress regularly, adjusting treatment approaches as needed to ensure continuous improvement in client wellbeing.
  • Maintained client confidentiality by adhering to ethical guidelines and professional standards in counseling practice.

Counselor

B.O Barnes Elementary School
01.2010 - 06.2010
  • Responsibilities included Classroom Guidance, assisting with testing, support for staff, assisted teachers with Interventions for low performing students, collaborated with School psychologists and social workers to effectively meet the needs of the students via progress monitoring, assessments and other data.
  • With School psychologists, and social workers to effectively meet the needs of the students via progress monitoring, assessments and other data.
  • Facilitated individual and group counseling sessions to support student mental health and personal development.
  • Developed and implemented tailored intervention strategies for students facing academic and social challenges.
  • Conducted assessments to identify student needs, ensuring appropriate referrals to specialized services as necessary.

Education

Bachelor of Science - Business Administration

North Carolina Agricultural And Technical State
Greensboro, NC
12.1984

Master of Science - Counselor Education

North Carolina Agricultural And Technical State University
Greensboro, NC
05.1998

Master of Science - School Administration

Appalachian State University
Boone, NC
08-2003

Skills

  • Individual / Group Counseling
  • Classroom Management
  • Customer service
  • Microsoft Office, Windows
  • Microsoft office
  • Word
  • Excel (10 years)
  • English

Certification

  • School Counseling Certification
  • Counseling Certification
  • Principal Certification
  • Assessments
  • Customer focus & orientation — Expert June 2021 Responding to customer situations with sensitivity Full results: Expert
  • Call center customer service — Proficient June 2022 Demonstrating customer service skills in a call center setting Full results: Proficient
  • Verbal communication — Proficient July 2022 Speaking clearly, correctly, and concisely Full results: Proficient
  • Elementary school classroom management — Proficient June 2022 Managing behavior in elementary school classrooms Full results: Proficient
  • Work style: Reliability — Expert June 2022 Tendency to be reliable, dependable, and act with integrity at work Full results: Expert
  • Advanced attention to detail — Proficient July 2021 Identifying differences in materials, following instructions, and detecting details among distracting information Full results: Proficient
  • Customer service fit — Proficient July 2022 Measures the traits that are important for success for customer service roles Full results: Proficient
  • Recruiting — Proficient July 2022 Managing the candidate sourcing and selection process Full results: Proficient
  • Customer service — Familiar August 2022 Identifying and resolving common customer issues Full results: Familiar
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Timeline

Lead Literacy Instructor

Halifax Community College
11.2022 - Current

Counselor

Greensville County Public Schools
08.2018 - 03.2021

Assistant Principal

Tar River Academy
08.2010 - 03.2017

Counselor

B.O Barnes Elementary School
01.2010 - 06.2010

Lead Counselor/Director of Guidance

Paisley IB Magnet School
08.1998 - 12.2010

Bachelor of Science - Business Administration

North Carolina Agricultural And Technical State

Master of Science - Counselor Education

North Carolina Agricultural And Technical State University

Master of Science - School Administration

Appalachian State University
Debra Battle Taylor