Deborah Vogler-Fain
Mount Airy
Summary
Results-driven retail professional with strong skills in problem-solving, time management, and team building. Successfully improved customer satisfaction ratings and operational workflow through effective training and mentoring strategies.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
Dollar General
Pinnacle, NC
11.2025 - Current
- Assisted in daily operations, ensuring store maintained high standards of cleanliness and organization.
- Supported inventory management by restocking shelves and monitoring product availability.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Trained new team members on store policies and operational procedures to enhance efficiency.
- Executed promotional displays, boosting product visibility and enhancing customer engagement.
- Collaborated with management to streamline processes, improving workflow efficiency within the store.
- Monitored cash register operations, ensuring accurate transactions and balancing at shift end.
- Participated in loss prevention strategies, contributing to reduced shrinkage through vigilant monitoring of merchandise.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Assistant Store Manager
Dollar General
Mount Airy, NC
12.2024 - 11.2025
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Sales Associate
Dollar General
Mount Airy, NC
08.2024 - 12.2024
- Maintained organized merchandise displays to enhance customer shopping experience.
- Assisted customers in locating products and provided recommendations for purchases.
- Processed transactions efficiently using point-of-sale (POS) systems.
- Stocked shelves and replenished inventory to ensure product availability.
- Collaborated with team members to achieve store sales targets consistently.
- Trained new associates on operational procedures and customer service standards.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Personal Shopper
Lowes Foods
Mount Airy, NC
08.2022 - 05.2023
- Assisted customers with product selection and personalized shopping experiences.
- Maintained organized inventory, ensuring product availability and freshness.
- Developed strong relationships with regular customers to enhance loyalty and satisfaction.
- Executed efficient shopping lists, optimizing time for both customers and store operations.
- Resolved customer inquiries promptly, ensuring positive shopping experiences.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
Education
Bachelor of Science - Environmental Science
Southern New Hampshire University
Hooksett, NH05-2027
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Inventory control
- Time management
- Team building and leadership
- Attention to detail
- Mentoring and coaching
- Work Planning and Prioritization
- Goals and performance
- Issue resolution
Timeline
Assistant Store Manager
Dollar General
11.2025 - Current
Assistant Store Manager
Dollar General
12.2024 - 11.2025
Sales Associate
Dollar General
08.2024 - 12.2024
Personal Shopper
Lowes Foods
08.2022 - 05.2023
Bachelor of Science - Environmental Science
Southern New Hampshire University