DEBORAH OGIEGLO
Charlotte
Summary
I have a strong work history and have been a remote Medical service coordinator for 5 out of 7 years of service. My attendance is excellent. Consistent praise on oral and written communication. Ready and open to assist in any area needed displaying great adaptability. Available to assist with co workers questions. High QA scores. Able to handle calls professionally and with empathy. Detail oriented Problem solver Self motivated Strong writing and verbal skills Handling sensitive information Adaptable Able to deescalate difficult calls Deliver quality service in a timely manner Team oriented. While my background is in Workers Compensation Injuries my father is a Veteran, and my son's family also have proud veterans which are near and dear to me. Assisting Veterans would be a wonderful meaningful refreshing change that I would love to represent.
Overview
31
31
years of professional experience
1
1
Certification
Work History
MEDICAL SERVICES COORDINATOR 1
One Call Care Management
04.2018 - 01.2025
- Schedule patients
- Intake referrals for Diagnostic exams and Physical therapy. Some experience with Durable medical equipment
- Understanding how to document a referral quickly and correctly for scheduling and billing to be correct
- Fielding a vast amount of questions and knowing what departments to quickly and correctly transfer a caller
- Shown empathy with injured worker to be scheduled for exams or therapy to get back to work in a timely manner
- Steps up to assist with special projects
- Available to assist with co workers questions
- Deliver quality service quickly and consistently
- Known for good attendance
ADVANCED CARE AIDE
Integrity Home Care & Hospice
08.2010 - 04.2018
- All aspects of personal and home care
- Cooking, cleaning, laundry, bathing
- Assistance with medication reminders, scheduling appointments, documenting health and safety concerns from falls and skin issues to recognizing and implementing plans of action for other assistance programs
- Experience in ostomy, bowel program, range of motion, catheter care, mobility and transfer
- The face of personal customer service providing assistance to maintain clients in their homes safely
TOYS ASSOCIATE
Walmart
04.2009 - 08.2010
- Stocking, inventory control, customer assistance from complaints to finding items in store or another location
- Also floated to other departments from answering phones to cashier
MANAGER
Jug N Plug
08.1997 - 12.2008
- Company Overview: This was my parent's business
- Managed all daily operations of business
- Ordering, inventory control, stocking, greeting and assisting customers
- Resolving customer complaints and returns
- Payroll and invoice accounting
- This was my parent's business
RECORDS CLERK
APRIA HEALTHCARE INC
01.1997 - 01.1997
- Charting all clients records
- Maintaining and tracking all current clients invoices and insurance information for services
- Opening up new case files for incoming clients, ensuring all proper paperwork completed and present for billing
- Ensuring field staff complete and turn in paperwork from work orders in a timely manner
PHONE REPRESENTATIVE
First Ring Answering Service
01.1994 - 05.1995
- Fielding high volumes of calls for answering service clients
- Clients ranged from doctors and practices after hours inquiries, real estate brokers, security service offices after hours and holidays
- Ensuring timely delivery of messages and paging on call professionals
Education
UNDER GRAD 1 YEAR COMPLETED - Biology
University of Missouri
Columbia, MOSkills
- Detail Oriented
- Problem Solver
- Self Motivated
- Strong Writing And Verbal Skills
- Handling Sensitive Information
- Adaptable
- Able To Deescalate Difficult Calls
- Deliver Quality Service In A Timely Manner
- Team Oriented
- Knowledgeable Workers Compensation Processes
- Utilization Review Processes
- Knowledgeable In Many Applications
- Years of experience with Data entry into prior employer internal software Did operate with 3 screens
- Worked remotely for years
Certification
- Child Care Safety Registry
- Certified in Advanced Catheter Care
- Wound Care
- Physical Functioning for Quadriplegics
Timeline
MEDICAL SERVICES COORDINATOR 1
One Call Care Management
04.2018 - 01.2025
ADVANCED CARE AIDE
Integrity Home Care & Hospice
08.2010 - 04.2018
TOYS ASSOCIATE
Walmart
04.2009 - 08.2010
MANAGER
Jug N Plug
08.1997 - 12.2008
RECORDS CLERK
APRIA HEALTHCARE INC
01.1997 - 01.1997
PHONE REPRESENTATIVE
First Ring Answering Service
01.1994 - 05.1995
- Child Care Safety Registry
- Certified in Advanced Catheter Care
- Wound Care
- Physical Functioning for Quadriplegics
UNDER GRAD 1 YEAR COMPLETED - Biology
University of Missouri
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