Deborah O. DeBoard
Lake Waccamaw
Summary
Dynamic Sr. Sales Consultant with a proven track record at Hyper-Reach Emergency Notification, excelling in sales strategy development and client engagement. Expert in CRM software and negotiation, I consistently boosted sales revenue and enhanced customer satisfaction through tailored solutions and exceptional service, fostering long-term client relationships and driving business growth.
Overview
34
34
years of professional experience
Work History
Sr. Sales Consultant
Hyper-Reach Emergency Notification
02.2013 - 09.2025
- Developed and implemented strategic sales plans to enhance market penetration and client engagement.
- Analyzed client needs to tailor product offerings, resulting in increased customer satisfaction and retention.
- Collaborated with marketing to create targeted outreach campaigns, boosting lead generation efforts significantly.
- Engaged with stakeholders to identify market trends, guiding product development and strategic positioning initiatives.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Utilized CRM software to track leads, monitor progress, and maintain accurate records of all client interactions.
- Established strong client relationships for increased customer loyalty and repeat business.
- Organized and attended industry events, strengthening brand presence within the marketplace.
- Developed comprehensive understanding of competitor offerings to better position products in the market.
- Exceeded customer requirements with accurate and deliverable solutions.
- Met regularly with sales manager to discuss sales strategies and brainstorm new ways to encourage customers to buy.
- Introduced new products to existing clients, generating additional revenue streams through upselling techniques.
- Conducted product demonstrations, showcasing company offerings to potential clients.
- Facilitated cross-functional collaborations between departments such as Marketing and Product Development in order to improve product offerings.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Operations Administrator
UNUM Insurance
09.1991 - 03.2012
- Streamlined administrative processes to enhance operational efficiency across multiple departments.
- Coordinated cross-functional communications, ensuring alignment on project objectives and timelines.
- Mentored junior staff, promoting professional development and enhancing team performance through targeted training sessions.
- Served as a liaison between employees and upper management, addressing concerns promptly to maintain a positive work environment.
- Managed office operations, ensuring efficient workflow and adherence to administrative protocols.
- Trained new employees on office procedures, fostering a supportive onboarding experience for team integration.
- Implemented inventory control systems, optimizing supply management and minimizing shortages.
- Developed standard operating procedures to enhance consistency in administrative tasks across the organization.
- Managed office operations to ensure efficient workflow and optimal resource allocation.
- Mentored junior staff on best practices in office administration, contributing to skill development and team cohesion.
- Provided exceptional customer service to both internal employees and external clients, promoting a welcoming atmosphere at the branch office.
- Maintained office supplies and equipment to support team productivity.
- Trained new hires on company policies and procedures, expediting their integration into the team.
- Oversaw daily operations at the branch office, ensuring smooth workflow processes were maintained across departments.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
Bachelor of Science - Business Management
St. John Fisher
Pittsford12-1986
Skills
- Sales consultation
- Negotiation expertise
- New business development
- Sales presentations
- CRM software
- Sales proposal creation
Timeline
Sr. Sales Consultant
Hyper-Reach Emergency Notification
02.2013 - 09.2025
Operations Administrator
UNUM Insurance
09.1991 - 03.2012
Bachelor of Science - Business Management
St. John Fisher