Summary
Work History
Education
Skills
Timeline
Generic

Deborah Motley

Hickory

Summary

Dynamic professional with extensive experience at Wachovia Student Loan Division, excelling in debt negotiation and account management. Proven track record in resolving disputes and fostering positive relationships, while effectively utilizing skip tracing techniques to enhance collections processing. Adept at analyzing borrower profiles to mitigate risks and drive successful payment arrangements.

Work History

Student Loan Collectionagent

Wachovia Student Loan Division
  • Managed outbound calls to negotiate payment arrangements with borrowers.
  • Resolved customer inquiries and disputes to maintain positive relationships.
  • Documented account information accurately in collections software systems.
  • Analyzed borrower profiles to identify potential risks and develop strategies.

Customer Service and Troubleshooter

IGNXT TECHNOLOGIES
  • Managed outbound calls to negotiate payment arrangements with borrowers.
  • Resolved customer inquiries and disputes to maintain positive relationships.
  • Documented account information accurately in collections software systems.
  • Analyzed borrower profiles to identify potential risks and develop strategies.

Education

Bachelor of Arts - Missions

Piedmont Bible College
Winston-Salem North Carolina
06.1989

Skills

  • Payment arrangement
  • Skip tracing
  • Collections processing
  • Account management
  • Debt negotiation

Timeline

Student Loan Collectionagent

Wachovia Student Loan Division

Customer Service and Troubleshooter

IGNXT TECHNOLOGIES

Bachelor of Arts - Missions

Piedmont Bible College

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Deborah Motley