Deborah J Wilson
Spruce Pine
Summary
Consumer Affairs Team handling customer reports tied to adverse events, damaged product claims, and missing items across phone, email, and chat. Documents cases, files required reports, and resolves refunds, replacements, and suspicious activity while maintaining PCI compliance. Delivers calm, timely service on sensitive product issues that require accuracy and sound judgment.
Overview
1
1
Certification
28
28
years of professional experience
Work History
Consumer Affairs Team
Oceanx. LLC - formerly known as Guthy-Renker
Arden, NC
01.2014 - Current
- Document 2000 adverse events weekly from phone, email, and chat contacts for Med Watch reporting.
- Answer customer calls promptly and provide calm, service-focused support for damaged, missing, or reaction-related concerns.
- Prepare required reports, manage refunds and replacements, and document suspicious activity in line with PCI compliance.
- Coordinate customer follow-up across email and chat, keeping records organized and issues resolved consistently.
Cashier
Quality Plus
Burnsville, NC
01.2013 - 01.2014
- Process [number] customer transactions per shift while maintaining smooth checkout flow.
- Sold gas and tobacco products while keeping inventory organized and stocked.
- Maintained a safe environment for customers and employees throughout the shift.
- Followed opening and closing procedures while delivering courteous customer service.
Customer service representative
Arvato Digital (Ally Bank)
Weaverville, NC
01.2011 - 01.2012
- Managed online accounts with careful attention to customer requests and account updates.
- Assisted customers with opening checking, savings, money market, and CD accounts.
- Supported customer questions through email correspondence when follow-up was needed.
- Provided courteous service that helped customers navigate account options with confidence.
- Maintained a professional phone presence while guiding customers through banking processes.
Pharmacy Tech.
CVS Pharmacy
Burnsville, NC
01.2010 - 01.2011
- Delivered customer service by answering questions, resolving complaints, and supporting patient needs at the pharmacy counter.
- Entered prescriptions into the computer system accurately and supported phone, email, and chat support as needed.
- Managed medication inventory control, kept stock organized, and maintained compliance with HIPAA requirements.
- Balanced the cash drawer and handled daily register checks to support accurate end-of-shift reconciliation.
- Supported prescription fulfillment workflows by coordinating accurate preparation, labeling, and pickup readiness.
Cosmetologist
Self Employed
Burnsville, NC
01.2008 - 01.2011
- Served 25-40 clients weekly with personalized cosmetology consultations focused on appearance goals and self-image.
- Managed 100% of appointment flow while coordinating scheduling, billing, and daily client service operations.
- Performed hair coloring, cutting, styling, perms, facials, nail services, and microdermabrasion tailored to client preferences.
- Maintained efficient product inventory and supported retail sales through knowledgeable recommendations and attentive client communication.
- Handled billing and finance tasks accurately while supporting a professional, organized salon experience for clients.
CNA II
Asheville Specialty Hospital
Asheville, NC
01.2006 - 01.2009
- Provided direct patient care in a hospital setting, supporting comfort, safety, and routine bedside needs.
- Monitored and recorded vital signs, CBGs, and I&O to support clinical documentation and care decisions.
- Assisted with ADLs and physical therapy activities to support patient mobility and daily functioning.
- Supported wound care tasks and followed established care procedures with attention to patient comfort.
- Entered patient information and doctor’s orders into the computer as a part-time unit secretary while maintaining HIPAA compliance.
Machine Operator
Glen Raven LLC
Burnsville, NC
01.1999 - 01.2006
- Monitored [number] machine setups per shift to keep production aligned with specifications.
- Set up machines to specification and adjusted operating settings for consistent production runs.
- Entered production data and kept accurate records to support traceability and daily reporting.
- Resolved minor equipment issues and performed routine maintenance to limit downtime.
Skills
Phone support
Email correspondence
Chat support
Complaint resolution
Customer relationship management
Adverse event reporting
Prescription processing
Vital signs monitoring
Medication inventory control
HIPAA compliance
Accomplishments
2007-2008 Dean’s List Mayland Community College
Certification
1994 CNA I Mayland Community College
Timeline
Consumer Affairs Team
Oceanx. LLC - formerly known as Guthy-Renker
01.2014 - Current
Cashier
Quality Plus
01.2013 - 01.2014
Customer service representative
Arvato Digital (Ally Bank)
01.2011 - 01.2012
Pharmacy Tech.
CVS Pharmacy
01.2010 - 01.2011
Cosmetologist
Self Employed
01.2008 - 01.2011
CNA II
Asheville Specialty Hospital
01.2006 - 01.2009
Machine Operator
Glen Raven LLC
01.1999 - 01.2006