Deborah Johnson
Hickory
Summary
Experienced team member delivering exceptional service quality. Recognized for attention to detail and effective time management, driving productivity and maintaining high cleanliness standards. Ready to leverage skills to enhance client satisfaction.
Overview
12
12
years of professional experience
Work History
House Cleaner
Self-employeed
Hickory NC
06.2022 - 04.2024
- Performed detailed cleaning tasks for residential properties, focusing on achieving superior cleanliness and meeting client expectations.
- Organized and prioritized cleaning tasks to adhere to established schedules, enhancing overall productivity and service quality.
- Integrated green cleaning products to enhance safety standards and foster sustainability within client households.
- Implemented systematic arrangement of cleaning supplies and equipment to support efficient workflow processes.
Bell Ringer
Salvation Army
Mount Airy, MD
11.2023 - 12.2023
- Assisted in fundraising efforts by engaging with community members and encouraging donations.
- Maintained positive interactions with donors, fostering a welcoming atmosphere during campaigns.
- Coordinated bell-ringing schedules to ensure adequate coverage during high-traffic times.
- Trained new volunteers on effective bell-ringing techniques and customer engagement strategies.
Team Member
Taco Bell
Lexington, NC
06.2018 - 08.2020
- Delivered exceptional customer service, ensuring accuracy in orders and fostering a positive dining experience.
- Collaborated with team members to maintain efficient workflow during peak hours, enhancing overall service speed.
- Trained new employees on food safety standards and operational procedures, promoting adherence to company policies.
- Assisted in inventory management by tracking stock levels and notifying management of shortages or discrepancies.
Cashier
Family Dollar
Lexington, NC
04.2017 - 06.2020
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Managed cash drawer, ensuring balanced registers at end of shifts.
- Assisted customers with product inquiries and resolved issues promptly.
- Maintained clean and organized checkout area to enhance customer experience.
- Provided training and mentorship to new cashiers on operational procedures.
- Implemented strategies to reduce wait times during peak hours, improving service efficiency.
- Collaborated with management to optimize inventory levels for high-demand items.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Certified Trainer, Front House, Cashier,
Zaxbys
Lexington, NC
02.2016 - 05.2018
- Developed and delivered training programs for new team members to enhance operational efficiency.
- Evaluated training outcomes and implemented adjustments based on feedback for continuous improvement.
- Collaborated with management to identify training needs and align programs with organizational goals.
- Championed employee engagement initiatives that increased retention rates through effective training methodologies.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Housekeeping and Laundry Attendant
Budget Inn & Suites
Lexington, NC
01.2014 - 02.2016
- Ensured cleanliness of guest rooms and common areas following established standards.
- Managed laundry operations, operating washers and dryers efficiently to maintain linens.
- Maintained inventory of cleaning supplies, notifying management of low stock levels.
- Conducted regular inspections of guest rooms to uphold quality assurance.
Sign Waiver-Seasonal
Liberty Tax
Lexington, NC
01.2014 - 04.2014
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
General Laborer, Order Picker
Belflex Staffing
Cincinnati, OH
08.2012 - 01.2014
- Operated heavy machinery to facilitate efficient material handling and transport.
- Assisted in maintaining cleanliness and organization of work areas to ensure safety compliance.
- Collaborated with team members to streamline workflow processes and improve productivity.
- Conducted routine inspections of equipment to identify maintenance needs and minimize downtime.
Education
No Degree - Phlenotomy
KMR Training LLC
North Carolina11-2011
CNA - Nursing
Surry Community College
Dobson, NC12-1994
GED -
Surry Community College
08-1994
Skills
- Cleaning and sanitization
- Customer service
- Housekeeping
- Bathroom sanitation
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Time management
- Listening skills
Timeline
Bell Ringer
Salvation Army
11.2023 - 12.2023
House Cleaner
Self-employeed
06.2022 - 04.2024
Team Member
Taco Bell
06.2018 - 08.2020
Cashier
Family Dollar
04.2017 - 06.2020
Certified Trainer, Front House, Cashier,
Zaxbys
02.2016 - 05.2018
Housekeeping and Laundry Attendant
Budget Inn & Suites
01.2014 - 02.2016
Sign Waiver-Seasonal
Liberty Tax
01.2014 - 04.2014
General Laborer, Order Picker
Belflex Staffing
08.2012 - 01.2014
No Degree - Phlenotomy
KMR Training LLC
CNA - Nursing
Surry Community College
GED -
Surry Community College