Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deborah Harpster

Kernersville

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

18
18
years of professional experience
17
17
years of post-secondary education

Work History

Childcare Provider

Self employed
Kernersville
04.2014 - Current
  • Provided nurturing care and supervision for children in home-based environment.
  • Developed and implemented engaging activities to promote children's learning and development.
  • Maintained a safe, clean, and organized play area for children's activities.
  • Communicated effectively with parents regarding children's progress and needs.
  • Prepared nutritious meals that catered to children's dietary restrictions and preferences.
  • Managed daily schedules to balance playtime, nap time, and educational activities.
  • Established routines that fostered a sense of security and stability for children.
  • Provided a safe, nurturing and stimulating environment for children to learn and grow.
  • Cared for children of various ages and assisted with feeding, dressing and daily activities.
  • Encouraged positive interactions between children by providing supervision at all times.
  • Sanitized toys and tables to maintain clean, safe environment.
  • Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
  • Assisted children in development of social, communication and problem-solving skills.
  • Engaged in creative play activities that promoted language development, physical activity and problem solving skills.
  • Maintained daily records of activities, behaviors, meals, and naps.
  • Secured indoor and outdoor premises to protect children.
  • Maintained a clean and organized play area.
  • Established and maintained safe, supportive and welcoming environments for children of all backgrounds.

Manager

Skate world
Kernersville
01.2008 - 10.2012
  • Managed daily operations of skating rink and event spaces.
  • Supervised staff to ensure excellent customer service.
  • Developed schedules and coordinated staff assignments efficiently.
  • Organized special events and themed nights for community engagement.
  • Oversaw inventory management for skate rentals and supplies.
  • Implemented safety protocols to maintain a secure environment.
  • Trained new employees on operational procedures and customer interactions.
  • Collaborated with local organizations to promote community events.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Provided leadership during times of organizational change or crisis situations.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Recruited and hired qualified candidates to fill open positions.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Established processes to ensure efficient workflow throughout the organization.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Led a team of XX employees, ensuring high productivity and excellent customer service.
  • Analyzed market trends and competitor activity to inform business strategy.
  • Implemented process improvements, resultingin an increase in operational efficiency.
  • Ensured compliance with industry regulations and company policies.
  • Oversaw marketing initiatives, increasing brand awareness and sales.
  • Streamlined communication channels, improving information flow and decision-making speed.
  • Negotiated contracts and agreements with vendors and suppliers to reduce costs.
  • Conducted performance evaluations, providing feedback and coaching for team development.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed completed work to verify consistency, quality, and conformance.

Education

Early Elementary Education State Credentials - Child Development

Guilford Technical Community College
Jamestown, NC
08.2008 - 05.2025

Skills

I am a very faced paced team player I strive to get along with my peers and learn more everyday I have strong communication and social skills My personality and knowledge would be a great asset to Triad Baptist Christian Academy I am a Christian and live out Christian values in our home

Timeline

Childcare Provider

Self employed
04.2014 - Current

Early Elementary Education State Credentials - Child Development

Guilford Technical Community College
08.2008 - 05.2025

Manager

Skate world
01.2008 - 10.2012

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Deborah Harpster