Deborah Donnell
Charlotte
Summary
Change management and operations leader with over 10 years of experience driving transformation in financial services. Led initiatives that improved process adoption by 25% and increased compliance accuracy by 20%, demonstrating a commitment to operational excellence.
Overview
15
15
years of professional experience
Work History
AVP, Business Support Manager
Bank of America
01.2019 - 01.2025
- Led change initiatives across 400+ employees, improving process adoption and reducing escalation volume by ~25%
- Developed communications and training strategies that increased compliance accuracy by ~20%
- Identified risks and implemented mitigation strategies, leading to ~15% reduction in operational errors
- Conducted stakeholder assessments to inform enterprise-wide transformation initiatives
Operations Team Lead
Bank of America
01.2016 - 01.2019
- Implemented process improvements that elevated client satisfaction to over 90% within 6 months
- Led training and change adoption efforts, enhancing team productivity by approximately 18%
- Coordinated cross-functional initiatives to streamline workflows and minimize delays
Operations Team Manager II
Bank of America
01.2010 - 01.2013
- Led process transformation efforts, decreasing workflow inefficiencies
- Strengthened employee engagement and retention through effective leadership and coaching
- Managed 77 employees, enhancing performance metrics via change initiatives
Education
HR Management -
Johnson & Wales University
01-2027
Skills
- Project management
- Change management
- Agile methodology
- Process Improvement
- Risk Mitigation
- Data Management
- Stakeholder engagement
- Training
- Collaboration Tools
- Communication
Websites
Additional Information
United States Army Veteran
Timeline
AVP, Business Support Manager
Bank of America
01.2019 - 01.2025
Operations Team Lead
Bank of America
01.2016 - 01.2019
Operations Team Manager II
Bank of America
01.2010 - 01.2013
HR Management -
Johnson & Wales University