Summary
Overview
Work History
Education
Certification
SUMMARY OF QUALIFICATIONS
Timeline
Generic

DEBORAH D BROWN

Maiden

Summary

I am presenting to you my achievements, skills, energy, and talent for identifying superior job candidates seeking a full-time positions in Social Work, Therapy, Counseling, Life Coaching, Mentoring, Scheduler, Administrative, Recruitment, Referral Support, Medical, Registration, Admissions, Lice Technician and or Post Procedure care, which will utilize my strong public health relations and hands-on experience and offer opportunity for continued professional growth in the public health care field.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Medical Social Worker Assistant

Adoration Home Health-Charlotte
10.2024 - Current
  • Advocating for the patients in every way possible
  • Connecting patients and patients and families with community resources such as financial assistance, support groups, food and transportation assistance
  • Oversee and coordinate housing, therapy and safety for the patients
  • Oversees or monitors all clinical provisions of the program for patients, including but not limited to casework, case plans, housing placements, substance abuse/MICA counseling, incident reporting, investigation documentation, and all other activities
  • Ensure that the physical, mental, and emotional needs of our patients are met.
  • Complete initial assessments, implement care plans, and document patients progress

Social Service Director

White Oak Manor Charlotte
07.2023 - 09.2024
  • Manages and supervises the Social Services Department
  • Coordinate discharges with patients and their families
  • Oversee and coordinate with the home health companies and DSS workers
  • Oversees or monitors all clinical provisions of the program for clients, including but not limited to casework, case plans, housing placements, substance abuse/MICA counseling, incident reporting, investigation documentation, and all other activities
  • Ensure that the physical, mental, and emotional needs of our residents are met.
  • Complete initial assessments, implement care plans, and document resident progress.

PRN Certified Nursing Assistant

Focal Point Staffing
12.2022 - 05.2024
  • Taking care of patients and their every need
  • Turning or moving patients.
  • Gathering medical supplies.
  • Bathing patients.
  • Grooming patients by brushing

Patient Services Coordinator IV

Novant Health Psychiatry
12.2022 - 07.2023
  • Responsible for100% of referrals
  • Scheduling and rescheduling appointments
  • Answering phones, faxing, coping, and taking checking insurance
  • Working patients work ques
  • Working and maintaining Referrals through the Epic system
  • Knowledge of medical office software

Patient Services Coordinator III

Novant Health Psychiatry
05.2022 - 12.2022
  • Scheduling and rescheduling appointments
  • Providing timely and accurate recordings of patient’s demographics, insurance information, patients charged in collections, taking copays.
  • Scheduling Referrals
  • Making sure work queues are done.
  • Working and maintaining Referrals through the Epic system
  • Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments

Patient Services Coordinator III

Novant Health Sleep Medicine Monroe and Matthews
06.2020 - 05.2022
  • Scheduling and rescheduling appointments
  • Providing timely and accurate recordings of patient’s demographics, insurance information, patients charged in collections, taking copays.
  • Scheduling Referrals, knowledge of medical office software for the following updating patients demographics , Insurance Authorizations
  • Making sure work queues are done, Working and maintaining Referrals through the Epic system

Patient Services Coordinator III

AYA Healthcare Agency
05.2019 - 05.2020
  • Providing timely and accurate recordings of patient’s demographics, insurance information, patients charge in collections.
  • Scheduling and rescheduling appointments for the patients.
  • Taking co-pays
  • Making sure work queues are done.
  • Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments

Independent Insurance Agent, Regional Leader

Primerica Financial Services
03.2008 - 01.2020
  • Helping families become financially Independent and debt free.
  • Teaching Families about investment plans
  • Helping families become debt free.
  • Educating families between the difference between term and whole life insurance

Administrative Assistant CNA /Scheduling and Supply Coordinator

Brian Center Health and Rehabilitation
08.2000 - 05.2018
  • Supervising inbound and outbound traffic, managing the buying and delivery supplies for the facility and the placement and delivery of purchase orders
  • Making sure all residents have the supplies that they need to feel comfortable and Safe
  • Taking co-pays
  • Taking care of patients and their every need
  • Turning or moving patients.
  • Gathering medical supplies.
  • Bathing patients.
  • Grooming patients by brushing

PRN Certified Nursing Assistant

Gentiva Home Care
12.2014 - 12.2016
  • Taking care of patients and their every need
  • Turning or moving patients.
  • Gathering medical supplies.
  • Bathing patients.

Certified Nursing Assistant

Abernathy Laurels
01.1998 - 08.2000
  • Answering patient calls, gathering medical supplies
  • Providing physical support for patients
  • Helping with activities
  • Helping with personal hygiene including bathing, dressing, getting out of bed and toileting
  • Turning and moving patients, bathing patients, grooming patients
  • Taking care of patients and their every need

Education

Masters In Social Work - Social Work

Walden University
Minneapolis, MN

Bachelor's - Psychology

Southern New Hampshire University
Manchester, NH
10.2024

Bachelor of Science -

Catawba Valley Community College
Hickory, NC
05.2023

Certification

  • Nurse Aide I Registry
  • Listing Expiration Date: 08/31/2027
  • Original Test Date 03/03/1998
  • Nurse Aide I List Number; 202419
  • Life Coach School 2.0 Completion: April 2019
  • NC State Insurance Agent Licensed Effective Date 12/12/2016 Licensed Number: 16874205

SUMMARY OF QUALIFICATIONS

  • Knowledge of North Carolina Medicaid and Medicare and Co-insurance billing, Accounts Payable coding data entry, and accounts payable reports. Knowledge of industry specific software such as Quick Care and AS400 database. Knowledge of: Microsoft Office performs various administrative and clerical functions to include filing, faxing, scheduling, reporting, tracking, data collection and entry, maintaining an organized, efficient, and functional agency. Responsible for maintaining personnel records, on-boarding new associates, and assists with payroll and HR (Human Resources) questions, as directed by the supervisor. Responsible for recruiting, training, and educating about finances. Knowledge of all financial products, Term insurance, mutual funds, life insurance, car insurance, and annuities. Knowledge of training and removal of head lice.
  • Knowledge of the Epic system. Knowledge of the AHT System. Knowledge of The Matrix System, Knowledge of the PointCare System, Knowledge of SkillJar

Timeline

Medical Social Worker Assistant

Adoration Home Health-Charlotte
10.2024 - Current

Social Service Director

White Oak Manor Charlotte
07.2023 - 09.2024

PRN Certified Nursing Assistant

Focal Point Staffing
12.2022 - 05.2024

Patient Services Coordinator IV

Novant Health Psychiatry
12.2022 - 07.2023

Patient Services Coordinator III

Novant Health Psychiatry
05.2022 - 12.2022

Patient Services Coordinator III

Novant Health Sleep Medicine Monroe and Matthews
06.2020 - 05.2022

Patient Services Coordinator III

AYA Healthcare Agency
05.2019 - 05.2020

PRN Certified Nursing Assistant

Gentiva Home Care
12.2014 - 12.2016

Independent Insurance Agent, Regional Leader

Primerica Financial Services
03.2008 - 01.2020

Administrative Assistant CNA /Scheduling and Supply Coordinator

Brian Center Health and Rehabilitation
08.2000 - 05.2018

Certified Nursing Assistant

Abernathy Laurels
01.1998 - 08.2000

Masters In Social Work - Social Work

Walden University

Bachelor's - Psychology

Southern New Hampshire University

Bachelor of Science -

Catawba Valley Community College
DEBORAH D BROWN