Deborah Artis
Cary
Summary
Results-driven general manager with expertise in operations management, staff training, and customer service. Proven ability to enhance team performance and maintain high service standards.
Overview
19
19
years of professional experience
Work History
General Manager
McDonald's
Holly Springs
01.2022 - Current
- Managed daily operations to ensure efficient service and customer satisfaction.
- Supervised staff training programs to enhance team performance and skills.
- Oversaw inventory management to maintain adequate stock levels and reduce waste.
- Coordinated scheduling for staff to ensure optimal coverage during peak hours.
- Addressed customer feedback promptly to maintain high service standards and loyalty.
- Evaluated employee performance regularly to identify training needs and development opportunities.
- Trained employees on duties, policies and procedures.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Department Manager
McDonald's
Winston-Salem
02.2007 - 12.2021
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Coached and trained new staff on department policies and procedures to enhance onboarding process.
- Collaborated with sales associates to streamline task completion and improve service efficiency.
- Performed opening and closing duties as part of management team and handled cash management.
Education
Associate of Applied Science - Medical Office Administration
Forsyth Technical Community College
Winston-Salem, NC07-2014
GED -
Nash Community College
Rocky Mount, NC05-1992
Skills
- Operations management
- Process improvement
- Inventory control
- Performance evaluation
- Staff training
- Team leadership
- Customer service
- Problem solving
- Effective communication
- Motivation
Timeline
General Manager
McDonald's
01.2022 - Current
Department Manager
McDonald's
02.2007 - 12.2021
Associate of Applied Science - Medical Office Administration
Forsyth Technical Community College
GED -
Nash Community College