De'Bora NeSmith
RSI Inc
DURHAM
1
year of professional experience
Compassionate Home Health Aide and Barista Trainer skilled in coaching, documentation, and team coordination. Delivers reliable support and effective problem-solving to enhance client care and customer satisfaction. Committed to continuous learning and contributing to a positive work environment.
Work History
Barista Trainer
1 Year 7 Months- Trained baristas on beverage preparation, customer service standards, and hospital café procedures
- Customized training strategies based on individual barista knowledge, experience, and strengths.
- Boosted company reputation by maintaining a clean, efficient, and inviting café environment.
- Increased employee retention by fostering a positive, supportive work atmosphere.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Enhanced customer satisfaction by providing high-quality espresso and coffee beverages.
- Prioritized incoming requests and managed workload to maintain timely responses.
- Analyzed problem patterns and applied practical solutions to improve consistency.
Home Health Aide
7 Months- Assisted clients with bathing, grooming, dressing, and toileting while preserving dignity and comfort.
- Monitored vital signs and reported changes in condition to supervisors and care teams promptly.
- Prepared meals, assisted with feeding, and followed prescribed dietary guidelines accurately.
- Supported mobility, transfers, and ambulation using safe body mechanics and assistive devices.
- Maintained clean living spaces, changed linens, and completed light housekeeping tasks consistently.
- Documented care activities, observations, and client needs according to agency procedures.
- Provided medication reminders and reinforced treatment plans under direction of nursing staff.
- Built trusting relationships with clients and families through reliable, compassionate daily support.
Education
Bachelor of Science - Clinical Psychology
Skills
Staff coaching
Customer service and retention
Documentation & recordkeeping
Willingness to learn
Training assessment
Problem-solving techniques
Reliable team coordination
Receptive attitude
Timeline
Barista Trainer
ARAMARK at Duke University Hospital
04.2025 - 2026Read More
Home Health Aide
RSI Inc
08.2024 - 03.2025Read More
North Carolina Central University
Bachelor of Science from Clinical Psychology
Read More