Debbra Watt
High Point,NC
Summary
A customer service professional with extensive experience at Lumos/T-Mobile and Wachovia Bank. Proven ability to resolve inquiries and enhance customer satisfaction through effective communication and problem-solving. Skilled in data entry and call center operations, with a strong commitment to training and mentoring new team members. I am a patient, hardworking, dedicated team player with a warm and friendly personality that contributes to my working well with others and ready to learn new things.
Overview
44
44
years of professional experience
Work History
Sales/Customer Care Representative
Lumos/T-Mobile
11.1999 - Current
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Provided customer support for Lumos/ T-Mobile products and services, ensuring customer satisfaction and retention.
- Trained new representatives on company policies, procedures, and best practices for customer service.
Teller/Sales/Customer Care Representative
Wachovia Bank
03.1993 - 10.1999
- Processed customer transactions efficiently, ensuring accuracy and compliance with bank policies.
- Managed cash drawer, balancing funds daily to maintain operational integrity.
- Provided exceptional customer service, addressing inquiries and resolving account issues promptly.
- Educated customers on banking products and services to enhance their financial knowledge.
Filing Clerk
GE Capital (formerly First Factors Corp)
01.1993 - 03.1993
- Organized and maintained filing systems for efficient information retrieval.
- Processed incoming documents and ensured proper categorization of records.
- Researched corporate financial ratings of various businesses for credit officers
Homemaker
Myself
07.1981 - 01.1993
- Self-motivated, with a strong sense of personal responsibility.
- Maintained a household, managed finances, schedules for two children and my husband.
Education
No Degree - IBM-PC Summer Session Course 1992
GTCC
High Point, NCNo Degree - Nursing Education
GTCC
Jamestown, NCHigh School Diploma -
Knoch Jr-Sr High School
Saxonburg, PA06-1980
Skills
- Customer service support
- Inbound and outbound customer service calls, chat, and emails
- Data entry
- Call center experience
Timeline
Sales/Customer Care Representative
Lumos/T-Mobile
11.1999 - Current
Teller/Sales/Customer Care Representative
Wachovia Bank
03.1993 - 10.1999
Filing Clerk
GE Capital (formerly First Factors Corp)
01.1993 - 03.1993
Homemaker
Myself
07.1981 - 01.1993
No Degree - IBM-PC Summer Session Course 1992
GTCC
No Degree - Nursing Education
GTCC
High School Diploma -
Knoch Jr-Sr High School