DEBBIE MELTON
McLeansville
Summary
Experienced 911 Telecommunicator skilled in emergency communication, multitasking efficiency, and accurate documentation. Proven ability to coordinate responses, prioritize calls, and maintain composure in high-pressure situations.
Overview
30
30
years of professional experience
Work History
911 Telecommunicator
ALAMANCE COUNTY 911
Graham
05.2005 - 05.2025
- Answered incoming 911 calls and determined the nature of emergency.
- Operated multi-line phone systems to receive emergency calls.
- Coordinated communication between first responders and callers during emergencies.
- Provided clear instructions to callers in high-stress situations.
- Maintained calm and focused demeanor while managing multiple calls simultaneously.
- Documented call details and responses for future reference and analysis.
- Collaborated with law enforcement agencies to ensure timely response actions.
- Dispatched appropriate personnel to respond to emergency situations.
- Utilized computer-aided dispatch software to log incidents accurately.
- Provided pre-arrival instructions to callers regarding medical, fire, and other emergencies.
- Documented all relevant details from each call in computer-aided dispatch system.
- Updated CAD system regularly with status reports from field units on location and progress of their assignments.
- Prioritized multiple simultaneous calls based on severity of incident reported by caller.
- Maintained contact with callers until help arrived at scene.
- Processed requests for non-emergency services including tow trucks and ambulances, ensuring timely resource dispatch.
- Communicated with dispatchers from other jurisdictions to coordinate mutual aid responses across county lines or state borders.
- Coordinated response efforts between police, fire departments, EMS units, hospitals and other agencies involved in responding to an incident.
- Evaluated incoming calls for accuracy and completeness of information received.
- Trained new staff on procedures and protocols for emergency communication systems.
- Participated in training sessions related to new technologies used in Emergency Dispatching.
- Monitored radio frequency for active incidents or events requiring dispatch assistance.
- Advised field units on proper protocol when responding to hazardous material spills or criminal activity scenes.
- Alerted supervisors immediately if any life threatening situation arose while communicating with a caller or monitoring field unit progress.
- Kept abreast of changes in local traffic patterns and road closures due to accidents or construction activities.
- Used radio, telephone and computer system to update first responders with new information.
- Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
- Researched vehicle, wanted and missing persons information.
- Advised personnel about accidents, weather conditions or other hazards.
- Performed administrative duties such as filing paperwork, scheduling shift coverage, maintaining records.
OFFICE MANAGER
FREEDOM HOMES
BULINGTON
04.1995 - 09.1998
- Managed daily office operations and maintained office supplies for team efficiency.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Coordinated meetings and scheduled appointments for staff and clients.
- Supervised staff members, organized schedules and delegated tasks.
- Developed office policies to enhance workflow and communication among employees.
- Developed and implemented office policies and procedures.
- Implemented filing systems to organize documentation and improve accessibility.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Facilitated communication between departments to support project collaboration.
- Oversaw vendor relationships and negotiated contracts for services.
- Managed office inventory and placed new supply orders.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Ensured compliance with company policies and local regulations in office practices.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed office budget to handle inventory, postage and vendor services.
- Managed, scheduled and coordinated office functions and activities for employees.
- Maintained filing system for records, correspondence and other documents.
Education
High School Diploma -
GRAHAM HIGH SCHOOL
Graham, NC06-1990
Skills
- Emergency communication
- Multi-line phone operation
- Pre-arrival instructions
- Clear communication
- Documentation accuracy
- Call prioritization
- Disaster response
- Firefighting protocols
- Incident command
- Emergency management
- Law enforcement procedures
- Listening skills
- Criminal justice knowledge
- Basic life support
- Prehospital trauma life support
- Prehospital trauma life support (PHTLS)
- Telephone etiquette
- Computer-aided dispatching
- Multitasking efficiency
- Professional demeanor
- Reliability
- Data systems operation
- Public Safety Procedures
- Initial trauma life support (ITLS)
- Critical incident response
- Incident management
- Decision-making
- Multitasking Abilities
- CPR and first aid
- Active listening
- Map reading
- Data entry accuracy
- Professionalism
- Map reading abilities
- Track alarm calls
- Call routing
- NCIC database
- Fire Dispatching
- Alarm tracking
- Unit dispatch
Timeline
911 Telecommunicator
ALAMANCE COUNTY 911
05.2005 - 05.2025
OFFICE MANAGER
FREEDOM HOMES
04.1995 - 09.1998
High School Diploma -
GRAHAM HIGH SCHOOL
Custom Section 12
DCI: MODULES 1,2,3