Summary
Overview
Work History
Certification
Timeline
Generic

Deb Montgomery

Charlotte

Summary

Glasses aren’t just accessories—they’re a way of life! As a Licensed Optician with 12 years of experience in both optical retail and the medical industry, I’ve seen (and helped people see) it all. From the front lines of frame styling to the behind-the-scenes magic of operations management, my mission is clear: to make every customer experience unforgettable and every team feel unstoppable. I specialize in turning stores into smooth-operating, customer-loving, spectacle-celebrating machines. Whether I’m training new team members or boosting optical sales, I bring a whole lot of heart (and a love for all things eye care) to the table. Building inclusive, high-energy teams? That’s my jam. Helping someone find the perfect pair of glasses that makes them say “WOW”? That’s the best part of my day. Let’s just say—if it involves eyewear, people, and passion, I’m in.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Licensed Store Leader

Warby Parker
Charlotte
03.2023 - Current
  • Oversee all aspects of store operations, including sales, customer service, inventory management, and staff scheduling
  • Assist in training new staff members on optical procedures, product knowledge, customer service standards, etc
  • Implement strategies to increase sales revenue through upselling additional products such as lens coatings or designer frames
  • Ensure compliance with all legal requirements related to dispensing prescription eyewear according to state regulations
  • Provide guidance and recommendations to customers regarding frame styles that complemented their facial features and personal style

Certified Store Leader

Warby Parker
Charlotte
09.2022 - 03.2025
  • Execute and improve all operational activities to meet sales targets and customer experience goals.
  • Build and foster an engaged, effective team through recruitment and onboarding, as well as ongoing training and development.
  • Lead quarterly performance and development reviews for each store team member.
  • Create an inclusive workplace culture by treating all teammates and customers with respect.
  • Manage daily scheduling and payroll for the entire store team.

Sales Manager Apprentice

Warby Parker
Charlotte
01.2022 - 09.2022
  • Direct a team of 8-10 team members, consistently demonstrating what great service looks like.
  • Treat all of our customers with respect and cultivate an inclusive, service-minded work environment.
  • Facilitate team outings, meals, and other activities.
  • Execute floor sets, and displays according to visual merchandising standards.

Optician's Assistant

The Eye and Laser Center
Lancaster
09.2020 - 12.2021
  • Operated and maintained various lab equipment, including lens edgers, frame heaters, and lensometer
  • Performed quality control checks on finished eyewear to ensure accuracy of prescriptions and proper alignment
  • Collaborated with opticians to troubleshoot and resolve any issues related to lens fitting or frame adjustments
  • Assisted in the selection of appropriate lens materials based on customer preferences and visual requirements

OD Technician/Optical Sales

Dukes EyeCare
Lancaster
08.2016 - 05.2020
  • Performed comprehensive eye exams, including visual acuity tests, tonometry, and retinal imaging
  • Educated patients on proper contact lens insertion, removal, and care techniques
  • Managed patient flow by scheduling appointments, verifying insurance coverage, and maintaining accurate medical records
  • Performed ocular photography for documentation purposes using specialized imaging equipment

Certification

  • Licensed Dispensing Optician (North Carolina)
  • ABO Certification
  • NCLE Certification

Timeline

Licensed Store Leader

Warby Parker
03.2023 - Current

Certified Store Leader

Warby Parker
09.2022 - 03.2025

Sales Manager Apprentice

Warby Parker
01.2022 - 09.2022

Optician's Assistant

The Eye and Laser Center
09.2020 - 12.2021

OD Technician/Optical Sales

Dukes EyeCare
08.2016 - 05.2020

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Deb Montgomery