Quinisha Moore
Charlotte
Summary
Professional with strong background in patient care, skilled in managing patient inquiries, and coordinating services. Proven ability to collaborate effectively with healthcare teams to deliver results and adapt to changing needs. Expertise in communication, empathy, and problem-solving. Reliable and focused on achieving optimal patient outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Specialist
Piedmont Plastic Surgery
02.2025 - 10.2025
- Facilitated patient intake processes, ensuring accuracy and efficiency in data collection.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
Customer service clerk
Harris Teeter
03.2024 - 11.2024
- Processed customer transactions efficiently and accurately, enhancing overall service delivery.
- Resolved customer inquiries and complaints, fostering positive relationships and satisfaction.
Breakfast Attendant
Embassy Suites
03.2023 - 08.2023
- Managed daily breakfast service operations, ensuring timely food preparation and presentation.
- Trained and mentored new staff on food safety practices and customer service standards.
CSR - Customer Service Representative
Red Ventures
11.2022 - 03.2023
- Resolved customer inquiries through multiple channels, ensuring timely and accurate responses.
- Collaborated with team members to enhance customer satisfaction and streamline processes.
PCA Personal Care Assistant
Homewatch CareGivers
06.2022 - 08.2022
- Provided personalized care to clients, ensuring comfort and safety in daily activities.
- Assisted clients with mobility, promoting independence and enhancing quality of life.
CSR - Customer Service Representative
Electrolux / Frigidaire
02.2022 - 06.2022
- Trained new representatives on company policies and best practices for effective service delivery.
- Utilized CRM systems to track customer interactions and maintain detailed records.
PCA Personal Care Assistant
Supreme Healthcare
01.2022 - 05.2022
- Monitored client health status, reporting changes to healthcare professionals promptly.
- Developed and implemented individualized care plans tailored to client needs.
Customer Service Representative
iQor
04.2018 - 01.2021
- Resolved customer inquiries through effective communication and problem-solving skills.
- Managed high-volume call queues while ensuring quality service delivery.
Pizza Cook
Pizza Hut
05.2017 - 12.2017
- Operated commercial pizza ovens to ensure optimal cooking temperatures and consistent product quality.
- Prepared and assembled pizzas according to standardized recipes, adhering to food safety regulations.
Warehouse
Bic
04.2017 - 05.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Fresh Food clerk
Harris Teeter
01.2017 - 04.2017
- Ensured freshness and quality of produce through daily inspections and compliance with health standards.
- Assisted customers with product selection, improving overall shopping experience and satisfaction.
Food and beverage
Panthers stadium
08.2016 - 02.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Education
Highschool diploma -
Westcharlotte school
Skills
- Analysis skills
- Order Picking
- Data entry
- First aid
- Patient care
- Pallet Jack
- Quick service & fast food restaurant
- Cooking
- Forklift
- Organizational skills
- Coffee experience
- Care plans
- Sales
- Care documentation
- Adult care assistance
- Toileting assistance
- Patient personal care assistance
- Computer skills
- Time management
- Microsoft Excel
- Guest services
- Inside sales
- Direct patient care
- Warehouse Experience
- B2B
- Acute care
- Customer service
- POS
- Hospitality
- Cash handling
- Spanish
- Group home
- Cleaning
- Skin care
- Insurance sales
- Packaging
- NET
- Medication administration
- Mobility assistance
- Typing
- Computer literacy
- Barista experience
- Grammar Experience
- Phone etiquette
- Marketing
- Patient monitoring
- Leadership
- Negotiation
- Dietary aide experience
- Meal assistance
- Microsoft Office
- Behavior management
- Bathing assistance
- Door-to-door
- Direct sales
- Communication skills
- Assisting with ADLs
- English
- EMR systems
- Microsoft Word
- Hoyer lift
- Nursing
Certification
- CPR Certification
- Basic First Aid certificate, Any valid issuer for CA
- Driver's License
- CNA II
- Personal Care Aide (PCA)
- Food Handler Certification
Personal Information
- Driving License: Yes
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Languages
English
Timeline
Patient Specialist
Piedmont Plastic Surgery
02.2025 - 10.2025
Customer service clerk
Harris Teeter
03.2024 - 11.2024
Breakfast Attendant
Embassy Suites
03.2023 - 08.2023
CSR - Customer Service Representative
Red Ventures
11.2022 - 03.2023
PCA Personal Care Assistant
Homewatch CareGivers
06.2022 - 08.2022
CSR - Customer Service Representative
Electrolux / Frigidaire
02.2022 - 06.2022
PCA Personal Care Assistant
Supreme Healthcare
01.2022 - 05.2022
Customer Service Representative
iQor
04.2018 - 01.2021
Pizza Cook
Pizza Hut
05.2017 - 12.2017
Warehouse
Bic
04.2017 - 05.2017
Fresh Food clerk
Harris Teeter
01.2017 - 04.2017
Food and beverage
Panthers stadium
08.2016 - 02.2017
Highschool diploma -
Westcharlotte school