Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deanna Mason

Clyde

Summary

Dynamic customer service professional with a proven track record at Ratpdev, excelling in conflict resolution and complaint handling. Adept at utilizing Microsoft Excel for efficient data entry and processing. Committed to enhancing customer satisfaction through active listening and critical thinking, ensuring timely service and positive experiences.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Ratpdev
Asheville, NC
03.2025 - Current

Sale bus pass/ bus tickets for the city routes. Answer the phone. Wait on customers. Assist drivers. Making sure the bus are departing on time.

Production Worker

Haywood Vocational Opportunity
Waynesville, NC
08.2019 - 03.2025

Made medical drapes for surgeries

Customer Service Representative

Skyland Drycleaners
Arden, NC
06.2016 - 08.2019

Check in clothes to be cleaned, make sure there wasnt damage to clothing before it goes to cleaning. Wait on customers. Clean the front. Assemble clothes together that belongs to the same person after it's cleaned

Education

Associate of Arts -

Haywood Community College
Clyde, NC
05.2005

High School Diploma -

Tuscola High School
Waynesville, NC
05.2002

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Conflict resolution
  • Complaint handling
  • Microsoft Excel
  • Complaint resolution
  • Payment processing
  • Professional telephone demeanor
  • Paperwork processing

Timeline

Customer Service Representative

Ratpdev
03.2025 - Current

Production Worker

Haywood Vocational Opportunity
08.2019 - 03.2025

Customer Service Representative

Skyland Drycleaners
06.2016 - 08.2019

Associate of Arts -

Haywood Community College

High School Diploma -

Tuscola High School
Deanna Mason