DEANNA CLARK-BASS
Durham
Summary
Dynamic salon manager with a proven track record at Great Clips for Hair, enhancing business by 25% through strategic marketing and exceptional customer service. Skilled in team building and client retention, I excel in optimizing operations and training staff to achieve high-performance standards. Passionate about creating memorable experiences for clients.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Professional Hairstylist
Kutzunlimited Hair Studio
Hillsborough
12.2014 - Current
- Serviced 12-15 clients daily with hair cutting and styling services
- Schedule customer appointments and rearranged individual time slots to facilitate customer demands
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments
- Educated customers on products to maximize benefits
- Completed safety training and certifications to minimize risk of infection or injury to customers
- Distributed business cards outside of salon to generate new business
Salon Manager
Great Clips for Hair
Hillsborough
12.1997 - 12.2014
- Managed inventory by tracking expenses, purchases and shelf stock
- Built business through commitment to outstanding customer service, resulting in customer loyalty and retention
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies
- Increased salon business through effective sales, service and operations policies
- Oversaw daily operations of salon
- Devised processes to boost long-term business success and expand profit levels
- Set and optimized schedules to meet coverage needs and align employee strengths with business needs
- Coached and trained employees to optimize performance and achieve demanding business objectives
- Enhanced business by 25% through direct marketing initiatives
Education
Bachelor of Science - Criminal Justice
North Carolina Central University
Durham, NC12-2024
Associate of Arts - Criminal Justice
Durham Technical Community College
Durham, NC05.2020
Cosmetology - Cosmetology Education
Dudley Beauty College
Durham, NC08.1997
Skills
- Criminal law
- Investigative research
- Case management
- Customer service
- Team building
- Conflict resolution
- Time management
- Employee training
- Client retention strategies
Certification
- Licensed Cosmetologist, 1997
- FEMA- Protecting Critical Infrastructure Against Inside Threats, 2019
- FEMA- Critical Infrastructure Security: Theft and Diversion, 2019
- FEMA- Introduction to Incident Command System-100, 2019
- FEMA- Introduction to Public-Private Partnerships, 2019
- FEMA- Community Preparedness, 2019
- FEMA- Introduction to Homeland Security Planning, 2019
- FEMA- Introduction to CERT, 2019
Community Outreach
New Greater Zion Wall House of Miracles, Processed food bank orders., Engaged in community feeding.
Recognitions
- Dean's List, Fall 2019, Fall 2020
- President's List, Fall 2018, Spring 2019, Spring 2020
- Award, Excellence in Criminal Justice Studies, 2020
- Scholarship, North Carolina Law Enforcement Women's Association, 2020
Timeline
Professional Hairstylist
Kutzunlimited Hair Studio
12.2014 - Current
Salon Manager
Great Clips for Hair
12.1997 - 12.2014
Bachelor of Science - Criminal Justice
North Carolina Central University
Associate of Arts - Criminal Justice
Durham Technical Community College
Cosmetology - Cosmetology Education
Dudley Beauty College
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