Deandra Chambers
Indian Trail
Summary
Results-driven Customer Service Supervisor with experience overseeing customer service teams, managing escalations, and improving service performance. Skilled in training employees, monitoring metrics, and handling billing and account issues while maintaining excellent customer relationships.
Overview
8
8
years of professional experience
Work History
Full Time Student
Ultimate Medical Academy
Indian Trail
05.2023 - 03.2024
- Remained self-directed, motivated, and accountable for personal actions.
- Came prepared for class and completed assignments on time.
- Navigated new technology, utilized available resources, and set realistic expectations.
Customer Service Call Center Supervisor
TTEC
Concord
03.2019 - 09.2023
- Supervised a team of 10+ customer service agents and improved response times.
- Resolved high-level customer concerns while maintaining company policies.
- Trained new hires and improved team productivity.
- Monitored service metrics and implemented improvements that increased customer satisfaction.
Team Lead / Cashier / Delivery Driver
Jimmy John’s
Indian Land
01.2018 - 06.2020
- Trained new hires, offered fast and friendly service, operated cash register, scanned merchandise, accepted payments, and maintained the overall appearance and cleanliness of work area.
- Prepared multiple deliveries for each run, planned most efficient route, and tracked mileage and fuel usage.
- Delivered food products, accepted payments, and communicated effectively to provide quality customer service.
- Worked as a team member to meet quality control standards in fast-paced environment.
Team Lead / Cashier / Customer Service
Zaxby’s
Indian Trail
07.2016 - 12.2017
- Trained new team members and provided friendly service to guests following established procedures.
- Took and entered orders at the drive thru via headset into computer using Point of Sale (POS) system.
- Prepared and delivered drinks and other menu items, processed transactions, and accepted payments.
- Stocked, restocked, cleaned, and sanitized counter and cash area.
- Maintained safety and security procedures and company policies and standards.
- Worked effectively in a fast-paced, team-oriented environment.
Education
Diploma - Medical Billing and Coding
Ultimate Medical Academy
Diploma -
Porter Ridge High School
Indian Trail, NCSkills
- Medical Billing
- Accounts Receivable
- Collections
- Co-Pay
- Deductibles
- Co-Insurance
- EOBs
- Revenue Cycle Management
- Posting Payments
- Government (Medicare & Medicaid)
- Third Party Payers
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Managed Care (HMO, PPO, POS)
- Workers Compensation
- Insurance Verification
- Insurance Claim Processing
- CMS 1500
- CMS 1450 (UB-04)
- Front Office Operations
- Medical Office Procedures
- Scheduling
- Medical Terminology
- Anatomy & Physiology
- HIPAA Compliance
- Medical Coding (ICD-10-CM, HCPCS, CPT)
- Leadership
- Conflict resolution
- Communication
- Problem solving
- CRM software (Salesforce, Zendesk, etc)
- Data entry and reporting
Volunteer Experience
Essence of the Cross Ministries, Monroe, NC, Server, 7 years
Key Qualifications
- Medical Billing
- Accounts Receivable
- Collections
- Co-Pay
- Deductibles
- Co-Insurance
- EOBs
- Revenue Cycle Management
- Posting Payments
- Government (Medicare & Medicaid)
- Third Party Payers
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Managed Care (HMO, PPO, POS)
- Workers Compensation
- Insurance Verification
- Insurance Claim Processing
- CMS 1500
- CMS 1450 (UB-04)
- Front Office Operations
- Medical Office Procedures
- Scheduling
- Medical Terminology
- Anatomy & Physiology
- HIPAA Compliance
- Medical Coding (ICD-10-CM, HCPCS, CPT)
Timeline
Full Time Student
Ultimate Medical Academy
05.2023 - 03.2024
Customer Service Call Center Supervisor
TTEC
03.2019 - 09.2023
Team Lead / Cashier / Delivery Driver
Jimmy John’s
01.2018 - 06.2020
Team Lead / Cashier / Customer Service
Zaxby’s
07.2016 - 12.2017
Diploma - Medical Billing and Coding
Ultimate Medical Academy
Diploma -
Porter Ridge High School