Deandra Brown
Raleigh
Summary
Dynamic Front Desk Receptionist with a proven track record at Red Roof Inn Hotel, excelling in customer service and problem-solving. Enhanced guest satisfaction through efficient check-in/check-out processes and effective communication. Skilled in data entry and office organization, fostering a welcoming atmosphere that elevated guest experiences.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Red Roof Inn Hotel
09.2017 - 07.2025
- Welcomed guests warmly, fostering a friendly environment.
- Managed check-in and check-out processes efficiently, enhancing guest satisfaction.
- Handled reservations and inquiries using property management system to streamline operations.
- Provided information about hotel amenities and local attractions to enhance guest experiences.
Education
High School Diploma -
Miracle Tabernacle Christian School
Weldon, NCSkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Scheduling
- Verbal and written communication
- Office organization
- File organization
- Hospitality services
- Issue handling
- Skilled in software
- Task delegation
Timeline
Front Desk Receptionist
Red Roof Inn Hotel
09.2017 - 07.2025
High School Diploma -
Miracle Tabernacle Christian School