Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Deana Shareef

Kings Mountain

Summary

Billing Specialist with expertise in CSG and Agent OS, recognized for resolving complex inquiries at Charter Communications. Proven track record of enhancing customer satisfaction through active listening and empathy. Experienced in training new hires and promoting team collaboration in high-pressure environments. Dedicated to delivering exceptional service and efficient solutions.

Overview

15
15
years of professional experience

Work History

Billing Specialist

Charter Communnications
Charlotte
03.2019 - Current
  • Resolved complex billing inquiries by collaborating with departments to deliver effective solutions.
  • Delivered outstanding customer service, enhancing overall satisfaction and loyalty.
  • Maintained professionalism while addressing challenging customer interactions.
  • Trained new hires on processes and resources, facilitating smoother onboarding experiences.
  • Demonstrated proficiency in billing systems and order entry including ICOMS, CRM, CSG, and Agent OS.

Store Associate

Wal-Mart Neighborhood Market
Kings Mountain
10.2014 - 03.2019
  • Reorganized merchandise on a large scale, discontinuing outdated items from inventory.
  • Ensured accurate stock level verification and organized overstock for future fulfillment.
  • Delivered exceptional customer service by assisting with money services and item location.
  • Operated scanning equipment to conduct price checks and support stock replenishment.
  • Maintained inventory levels through efficient stocking and shelf organization.

Customer Service Representative

NCO Groups
Greensboro
07.2010 - 08.2012
  • Tracked orders from initiation to completion, ensuring timely delivery of goods and services.
  • Resolved customer complaints promptly, enhancing satisfaction through effective customer service.
  • Maintained detailed records of customer interactions and transactions to support accurate inquiries.

Education

Bachelor of Arts - Political Science

North Carolina A&T State University
Greensboro, NC
05-2014

Skills

  • Employee training and development
  • Team collaboration
  • Attention to detail
  • Billing systems expertise
  • Professional demeanor
  • Active listening skills
  • Typing proficiency
  • Empathy and patience

Affiliations

  • Active member of NAMIC (National Association for Multi-ethnicity in Communications)
  • Active member of WICT (Women in Cable and Telecommunications)

Timeline

Billing Specialist

Charter Communnications
03.2019 - Current

Store Associate

Wal-Mart Neighborhood Market
10.2014 - 03.2019

Customer Service Representative

NCO Groups
07.2010 - 08.2012

Bachelor of Arts - Political Science

North Carolina A&T State University
Deana Shareef