Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

DQuaneice Cloud

Charlotte

Summary

Healthcare professional with focus on delivering high-quality patient care in diverse settings. Proven ability to assist with patient needs, ensuring comfort and safety, and collaborating effectively with healthcare teams. Reliable, flexible, and skilled in handling dynamic healthcare environments, while maintaining patient-centered approach.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Travel Certified Nursing Assistant

Vivian Healthcare
12.2024 - 07.2025
  • Maintained accurate documentation of patient information and vital signs, supporting seamless communication among healthcare providers.
  • Managed challenging behaviors displayed by patients with mental health issues or dementia, maintaining a safe environment for all involved parties.
  • Maintained the cleanliness of assigned patient rooms, upholding high standards of hygiene and contributing to a comfortable healing environment.
  • Promoted teamwork within the hospital different nursing units by assisting fellow CNAs in their duties as needed, creating a positive work atmosphere conducive to quality patient care outcomes.
  • Enhanced patient comfort by providing compassionate and attentive care during travel assignments.
  • Supported patients'' emotional well-being through active listening and empathetic communication.
  • Upheld infection control and prevention policies across different patient-facing areas.

Travel CNA

Shiftkey
01.2024 - 12.2024
  • Developed strong rapport with patients through empathetic listening skills and effective communication techniques that eased anxiety during transitions between facilities.
  • Exhibited strong organizational skills by efficiently managing workloads in fast-paced environments with minimal supervision.
  • Demonstrated strong clinical skills in various settings, including hospitals, rehabilitation centers.
  • Responded quickly and calmly in emergency situations.
  • Maintained accurate and detailed documentation of patient information, ensuring compliance with facility policies and regulations.
  • Collaborated with healthcare teams to ensure seamless continuity of care during patient transfers between facilities.
  • Upheld infection control and prevention policies across different patient-facing areas.

Small Business Customer Service Specialist

Wells Fargo
01.2023 - 01.2024
  • Assisted banking customers who are victims of fraud, theft, or identity theft
  • Worked closely with the billing department to ensure accurate invoicing and prompt payment processing for customers.
  • Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
  • Participated in ongoing training sessions to stay current on industry developments and best practices.
  • Managed a high volume of inbound calls, ensuring timely responses and resolution for business customers.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.

Certified Nursing Assistant

Interim HealthCare
02.2022 - 01.2023
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
  • Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
  • Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
  • Supported patients with personal care tasks to preserve dignity and promote independence.
  • Facilitated smooth transitions for patients from hospital to home care, ensuring continuity of care.

Psych Technician

Novant Health
05.2019 - 02.2022
  • Collaborated with team members to ensure safe efficient patient care and support
  • Conducted group therapy sessions to foster positive communication skills and interpersonal relationships among patients.
  • Empowered families with essential coping strategies for dealing with loved ones diagnosed with a mental health condition.
  • Counseled and mentored clients on substance use and life choices.
  • Applied interventions with clients wanting to leave against medical advice (AMA).
  • Took patient blood pressure and pulse rate, reporting findings in health charts.
  • Monitored patient behavior and immediately reported changes to supervising physician.

Rural/City Carrier

USPS
01.2017 - 05.2019
  • Planned and cased mail in sequence of delivery for designated route.
  • Maintained safety standards while driving, resulting in zero accidents during tenure.
  • Delivered priority mail with punctuality, meeting critical deadlines for both residential and commercial clients.
  • Collected mail from letter boxes on specific route both on foot and by vehicle.
  • Adhered to strict postal regulations while handling sensitive materials, maintaining confidentiality and trustworthiness at all times.
  • Developed strong rapport with customers, fostering a sense of community and trust through consistent, high-quality service delivery.

Certified Nursing Assistant

Regency Retirement Village, Charlotte
02.2013 - 09.2016
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.

Certified Nursing Assistant

Bethel Homecare
10.2012 - 01.2017
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.

Education

High School -

West Charlotte High School
Charlotte, NC
06.2012

Diploma - Nursing

Gaston College
Gastonia, NC

Skills

  • Supportive interpersonal skills
  • Basic emergency life support
  • Compassion and empathy
  • Expertise in HIPAA standards
  • Meticulous attention to specifics
  • Accurate clinical documentation

Certification

AHA BLS

CPI

Timeline

Travel Certified Nursing Assistant

Vivian Healthcare
12.2024 - 07.2025

Travel CNA

Shiftkey
01.2024 - 12.2024

Small Business Customer Service Specialist

Wells Fargo
01.2023 - 01.2024

Certified Nursing Assistant

Interim HealthCare
02.2022 - 01.2023

Psych Technician

Novant Health
05.2019 - 02.2022

Rural/City Carrier

USPS
01.2017 - 05.2019

Certified Nursing Assistant

Regency Retirement Village, Charlotte
02.2013 - 09.2016

Certified Nursing Assistant

Bethel Homecare
10.2012 - 01.2017

High School -

West Charlotte High School

Diploma - Nursing

Gaston College

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