David Herrera
Raleigh
Summary
I am a experienced professional with a strong background in customer service and problem-solving skills seeking a position of full time employment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal
03.2024 - Current
- Experienced in monitoring security cameras, patrolling premises, and responding to emergency situations
- Proven track record of enforcing company policies and procedures to ensure a safe and secure environment
- Skilled in conducting thorough investigations and writing detailed incident reports
- Proficient in using security equipment and technology to prevent security breaches
- Certified in CPR, First Aid, and defensive tactics to handle potential security threats
- Demonstrated ability to work effectively in a team environment and communicate clearly with staff and visitors
- Knowledgeable in emergency response protocols and maintaining a high level of professionalism under pressure
Customer Service
Lowes Foods
06.2020 - 12.2023
- Handled customer inquiries about money/products and resolved issues in a timely and professional manner
- Provided exceptional customer service by actively listening for the customer's needs and wants in order to deliver the best product or help desired
- Resolved issues quickly while maintaining a positive attitude
- Managed a high volume of incoming calls and emails with quick response times and efficient problem solving so that customer orders were resolved in a timely manner
- Collaborated with team members to develop solutions that improved overall customer satisfaction ratings
- (Example) Making flyers with discounts to be delivered to elderly homes with food and gifts, etc
- Trained new employees on company policies and
- procedures related to customer service
- Carried heavy items in excess of 50 pounds and organized customer orders as a personal shopper
- Adapted to technical problems on company computers (Example) If a major storm or power outage affected the network, I created manual back ups to ensure customer orders arrived at their scheduled time
Education
High School Diploma -
Penn Foster
Scranton, PennsylvaniaSkills
- Communication
- Customer Service
- Risk Assessment
- Investigation
- Customer service
- Problem solving
- Physical strength
- Proper lifting techniques
- Wpm 39 with 93% accuracy
Certification
- CPR Certified
I can perform CPR and use equipment such and an AED
LANGUAGES
Spanish
Intermediate
Timeline
Security Officer
Allied Universal
03.2024 - Current
Customer Service
Lowes Foods
06.2020 - 12.2023
High School Diploma -
Penn Foster
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