NYAH MASON
Fort Washington,MD
Summary
Dynamic professional with a proven track record in emergency situation management and fostering positive customer interactions, notably at United Airlines. Excelled in team collaboration and conflict mediation, enhancing company culture and safety. Skilled in both group and individual instruction, achieving significant improvements in client satisfaction and operational efficiency.
Overview
13
13
years of professional experience
Work History
Flight Attendant
United Airlines
01.2019 - 11.2024
- Attended training in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.
- Kept the cabin neat, clean, and professional in appearance.
- Restocked and organized food, beverage, and passenger items inventory.
- Helped guests locate seats and stow luggage in appropriate locations.
- Followed company regulations and rules promoting a safe environment for both travelers and employees.
- Collaborated with officials to establish action plans to provide a safe environment and an immediate response to threats and emergencies.
Substitute Teacher
Mecklenburg County
Charlotte, NC
08.2021 - 12.2022
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Provided classroom instruction outlined in teacher's lesson plans.
- Addressed individual student needs and accommodated learning differences.
- Engaged students in discussions to promote interest and drive learning.
- Explained assignments and relayed information from lead teacher.
- Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
Delivery Driver
Papa John's Pizza
Clinton
01.2016 - 04.2018
- Completed on-time deliveries by choosing the best, most efficient routes.
- Interpreted maps, and followed written and verbal directions.
- Practiced safe and secure loading methods to avoid damaging goods.
- Communicated customer complaints, requests, and feedback to company management.
- Delivered exceptional customer service in all interactions to promote satisfaction, and maintain company loyalty.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas, and maintaining vehicle control.
- Delivered items to customers, and presented invoices for payments.
Classroom Observation/ Intern
Somerset 6/7 Intermediate School
Westover
10.2015 - 04.2016
- Observed student performance and recorded academic and attendance.
- Arranged lesson outlines and individual plans according to course syllabus and district requirements.
- Graded assignments and tests using answer key, documented results and informed lead teacher of students' performance.
- Distributed and collected tests and homework to collate and prepare for grading.
- Promoted student learning by providing individualized and small group support to reinforce classroom topics.
Dance Instructor
Variations Dance Camp
Takoma Park
07.2013 - 07.2013
- Worked in a team-based environment to uphold quality and continuity of service to all clients.
- Assessed dancer strengths and developed choreography to highlight talent.
- Upheld studio guidelines and legal requirements for dancer and staff protection.
- Planned choreography for group performances and recitals.
- Devised and directed group, couples and individual dance performances.
- Performed at different events as a dancer.
- Instructed groups of individual and coupled dancers in different dance styles.
Cashier
McDonald's
Clinton
02.2012 - 05.2013
- Greeted customers promptly
- Received customer payments
- Kept work areas clean, neat and organized for maximum productivity
- Described products and services in detail
- Totaled bills and calculated taxes
- Collected and stored coupons
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
- Responded to customer questions and requests in a prompt and efficient manner.
Education
Bachelor of Arts - English
University of Maryland
Princess Anne, MD01.2018
Skills
- Adult AED and CPR
- Emergency situation management
- Public interaction
- Company culture and values
- Conflict mediation
- Customer service
- Organizational skills
- Group and individual instruction
- Teambuilding
- Collaboration
- Friendly, positive attitude
- Safety procedures
Contact
Charlotte, NC 28262
Timeline
Substitute Teacher
Mecklenburg County
08.2021 - 12.2022
Flight Attendant
United Airlines
01.2019 - 11.2024
Delivery Driver
Papa John's Pizza
01.2016 - 04.2018
Classroom Observation/ Intern
Somerset 6/7 Intermediate School
10.2015 - 04.2016
Dance Instructor
Variations Dance Camp
07.2013 - 07.2013
Cashier
McDonald's
02.2012 - 05.2013
Bachelor of Arts - English
University of Maryland