Dayyaan Brown
Garner
Summary
Well-rounded [Job Title] committed to interacting with guests and resolving issues to propel customer satisfaction. Smoothly resolves issues, greets guests and oversees reception at busy establishments. Polished and tolerant when handling high-stress situations using appropriate responses.
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Hard working and dedicated. Adaptable and dependable. Desire and willing to learn and add to my skillset.
Overview
4
4
years of professional experience
Work History
Part Time Front Desk Associate
Excel/Planet Fitness
Garner
12.2023 - Current
- Monitored lobby activity throughout shift to ensure safety of guests and staff members.
- Provided timely and accurate information regarding hotel services, amenities, local attractions.
- Assisted with the check-in process for guests by verifying information, issuing room keys, and providing directions to rooms.
- Greeted guests upon arrival and provided excellent customer service.
- Utilized problem-solving skills to resolve customer complaints in an efficient manner.
- Answered phones, booked reservations, and responded to inquiries from customers.
Team Member
Exceptional Landscapes of NC
Raleigh, NC
11.2022 - 10.2023
- Perform landscape tasks as part of team.
- Haul supplies to jobs sites. Provide clean up after service ensuring work area cleanliness.
- Lift heavy frequently.
- Collaborated with team members to achieve daily goals.
Laborer
Wall Recycling Raleigh Dumpster Rental
Raleigh
04.2021 - 04.2022
- Sort through metal as it comes out shredder. Separate trash and copper from metal.
- Provide round the clock maintenence in area of operation. As well as clean machine after run time in preparation for the next day.
- Watch for fires (some peices can still be extremely hot as shredder runs continually at about 500 mph)
- Provide necessary maintenance (cars and debris occasionally stuck in shredder)
- Maintain safety standard and ensure PPE is worn at all times.
- Stacked and arranged products on pallets according to size and weight requirements.
Education
High School Diploma -
Southeast Raleigh Magnet High-school
Raleigh, NC07-2016
Skills
- Guest relations
- Reservation management
- Lobby monitoring
- Conflict resolution
- Customer service
- Safety protocols
- Team collaboration
- Attention to detail
- Effective communication
- Problem solving
- Conflict management
Timeline
Part Time Front Desk Associate
Excel/Planet Fitness
12.2023 - Current
Team Member
Exceptional Landscapes of NC
11.2022 - 10.2023
Laborer
Wall Recycling Raleigh Dumpster Rental
04.2021 - 04.2022
High School Diploma -
Southeast Raleigh Magnet High-school