DAYSHAUN RICHBOW
Charlotte
Summary
Customer service and coaching professional with a passion for helping others, bringing a unique set of skills to the table. Experienced working directly with customers to solve problems and provide support. Proven track record of delivering and driving results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Student Services Coach
Strayer University
02.2021 - Current
- Proactively advised groups of assigned students by phone, email, and text.
- Addressed and resolved student problems through research, collaboration, and follow up.
- Assisted students electing to use financial aid with the appropriate application process.
- Ensured accuracy and completeness of student payment plans, to include monitoring student accounts and communicating with students to resolve outstanding balances.
- Ensure that the finalization of student registrations are in accordance with established University policy.
- Monitor and outreach to students based on attendance, intervene with early at risk students, and assist students through the satisfactory academic progress process.
- Implement activities to manage quarterly collection and bad debt.
- Conducted academic advisement services for students on reoccurring basis to maintain educational progression.
Customer Success Specialist
Wells Fargo
05.2020 - 02.2021
- Delivered great customer experience while adhering to work guidelines, policies, and regulations.
- Quickly answer customer inquiries via phone, responding to routine to moderately complex inquiries and resolving customer issues on a variety of more complex financial products, services and select customer segments.
- Excelled in a fast paced, collaborative environment that requires accuracy, multitasking and effective communication.
- Navigated multiple computer systems; researching and assessing customer needs, and offering appropriate solutions.
Claims Service Specialist
Allstate Insurance Company
06.2018 - 06.2019
- Successfully used persuasive communication skills to build relationships, identify opportunities, address and overcome objectives that would translate into sales and customer loyalty.
- Prospected new business, cultivated and managed new and existing accounts.
- Explained basic claim process and provides information of a general nature to customers and research and respond to customer inquiries within service levels.
- Approved and processed claims payment, and vehicle inspections, while critically thinking and asking discovery questions to innovate ways of working to resolve complex issues in a team environment.
- Strong PC skills including ability to quickly navigate between multiple screens while listening, eliciting information.
Recruiter
Allstate
03.2018 - 05.2018
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Advertised job opportunities on social media platforms and job boards.
Assistant Women’s Basketball Coach/Admin Assistant
Wiley College
07.2015 - 08.2017
- Recruited Student athletes for the institution.
- Created purchase orders, expense reports, and monitor budget using various software.
- Managed drills and training sessions with team, developed innovative strategies.
- Provided counseling to players and if unable to, refer them to qualified professionals.
- Assessed player development, analyzed team and individual statistics, as well as game film of opponents to identify strong and weak points.
Athletic Academic Advisor/Study Hall Supervisor
Savannah State University
08.2014 - 08.2015
- Implemented study hall rules and provides attendance reports to SAAS advisors.
- Complex understanding of GRADESFIRST software; strong communication and writing skills.
- Maintained a log of attendance for students participating in the program; created travel excuses.
- Monitored athlete’s PTD and coordinated tutoring programs.
- Performed other related duties as required; provide weekly and monthly reports and advise students according to NCAA regulations, as well as institution guidelines.
Education
Master of Science - Athletic Administration
Coker College
Hartsville, SC2016
Bachelor of Science - Business Administration And Management
University Of North Carolina At Greensboro
Greensboro, NC2013
Skills
- Performance monitoring
- Strong Analytically
- Exceptional Communication
- Recruitment Strategies
- Professional Development
- Exceptional Customer Service
- CRM
- Recruiter
- Entrepreneurial Spirit
Certification
Microsoft Power Platform - Low Coding
Timeline
Student Services Coach
Strayer University
02.2021 - Current
Customer Success Specialist
Wells Fargo
05.2020 - 02.2021
Claims Service Specialist
Allstate Insurance Company
06.2018 - 06.2019
Recruiter
Allstate
03.2018 - 05.2018
Assistant Women’s Basketball Coach/Admin Assistant
Wiley College
07.2015 - 08.2017
Athletic Academic Advisor/Study Hall Supervisor
Savannah State University
08.2014 - 08.2015
Master of Science - Athletic Administration
Coker College
Bachelor of Science - Business Administration And Management
University Of North Carolina At Greensboro
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