Daylenis Mascol Garcia
Charlotte
Summary
Driven professional with strong experience in health insurance sales, customer service, and team supervision. Skilled in guiding clients through complex processes with clarity and empathy, while supporting new agents and team members through coaching and hands-on training. Recognized for good communication skills, leadership in fast-paced environments, and the ability to drive performance and maintain high operational standards. Dedicated to collaboration, excellence, and delivering outstanding service experiences.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Licensed Health Insurance Agent
TZ Insurance Solutions LLC
Charlotte
06.2023 - Current
- Help individuals eligible for Medicare plans get enrolled while providing clear and detailed explanations of available plan options.
- Manage high-volume calls (1–2 hours each) with professionalism, empathy, and accuracy throughout the process.
- Support new agents by conducting spot coaching sessions, resolving issues, and helping them navigate processes effectively.
- Assist with recruitment and hiring efforts by coordinating with candidates and participating in hiring events.
- Communicate clearly and effectively with team members to ensure smooth onboarding and training experiences.
Education
Associate of Arts - Psychology
Central Piedmont Community College
Charlotte, NC 05.2022 - 12.2024
Skills
- Customer Service
- Insurance Sales
- Recruitment & Hiring Support
- Coaching & Mentorship
- Sales & Retail Operations
- Computer Operation & Typing
- English & Spanish Bilingual
Timeline
Licensed Health Insurance Agent
TZ Insurance Solutions LLC
06.2023 - Current
Associate of Arts - Psychology
Central Piedmont Community College
05.2022 - 12.2024