Daylen Even
Lumber Bridge
Summary
Attractions Manager with a proven history of developing sales strategies to ensure all weekly and yearly goals are exceeded. Known for maintaining excellent show quality and providing excellent customer service to ensure every guest has a positive experience.
Overview
10
10
years of professional experience
Work History
Attractions Manager
Ripley's Believe It Or Not!
03.2023 - 03.2025
- Implemented sales strategies to ensure all sales goals were met or exceeded for five attractions.
- Extensive customer service experience, handling all customer complaints and ensuring every guest left happy.
- Developed comprehensive employee training programs, resulting in a well-informed and highly capable workforce.
- Evaluated attraction performance metrics, identifying areas for improvement to drive continuous growth.
- Increased overall brand image by maintaining high standards of cleanliness throughout the attractions and implementing visual enhancements to attractions and facilities.
- Developed detailed quarterly budgets, and consistently met goals, through careful tracking of KPIs.
Assistant Attractions Manager
Ripley's Believe It Or Not!
03.2017 - 03.2023
- Worked closely with staff, ensuring all sales strategies were being implemented, and sales goals were being met.
- Maintained all inventory and ordering for five attractions, tracking COGS, monthly counts, and ensuring proper stock levels were maintained.
- Oversaw scheduling and payroll for a team of 20+.
- Worked closely with the maintenance team to ensure all attractions were clean and well maintained.
Photo and Admissions Assistant Manager
Ripley's Aquarium
01.2015 - 03.2017
- Helped to develop sales strategies and goals for two departments, and worked with staff to ensure all goals were being met.
- Responsible for all day to day operations of two departments, including staffing, scheduling, and maintaining department spaces.
- Maintained all necessary inventory for both departments.
Education
South View High School
Hope Mills06-2010
Skills
- Revenue Generation
- Sales Strategies
- Show Quality
- Guest experience
- Operational efficiency
- Sales promotion
- Customer service
Timeline
Attractions Manager
Ripley's Believe It Or Not!
03.2023 - 03.2025
Assistant Attractions Manager
Ripley's Believe It Or Not!
03.2017 - 03.2023
Photo and Admissions Assistant Manager
Ripley's Aquarium
01.2015 - 03.2017
South View High School
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