Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Dayana Adames Frias

Gastonia

Summary

IT professional with strong track record in technical support and system administration. Known for reliable problem-solving and effective issue resolution within dynamic team environments. Committed to leveraging technical skills and collaborative efforts to drive operational success and efficiency.

Overview

7
7
years of professional experience

Work History

Data Entry

Gaston County Landfill
12.2024 - Current
  • Facilitated accurate data entry by meticulously inputting client information into electronic databases.
  • Completed data entry to record call notes, suggestions and questions.
  • Streamlined enrollment processes by implementing efficient data entry and verification techniques.
  • Improved financial reporting accuracy with meticulous record keeping and data entry.

IT Technician

QCED & Party Rentals
02.2023 - Current
  • Diagnosed and resolved hardware and software issues for end-users, enhancing system functionality.
  • Provided technical support via phone, email, and in-person, improving user satisfaction and efficiency.
  • Maintained inventory of IT supplies and equipment, streamlining procurement processes for necessary tools.

IT Support Specialist

Amazon
10.2020 - 01.2023
  • Provided technical support for hardware and software issues, enhancing user experience and satisfaction.
  • Documented common IT issues and solutions, contributing to knowledge base for future reference.
  • Supported installation of new software applications, facilitating seamless integration into existing systems.

Order Processor

Chadwell Supply
07.2018 - 09.2020
  • Processed high volumes of customer orders accurately and efficiently.
  • Coordinated with shipping department to ensure timely dispatch of orders.
  • Maintained inventory records using ERP software for accurate stock management.
  • Trained new team members on order processing systems and procedures.

Education

Bachelor of Science - Computer Information Systems

DeVry University
Chicago, IL
06-2025

Associate of Science - Information Technology

DeVry University
Chicago, IL
07-2020

Gender Studies

Vance High School
Charlotte, NC
06-2017

Skills

  • Desktop technical support
  • Hardware installation
  • Technical support
  • Software configuration
  • Data entry
  • Microsoft outlook

Languages

Spanish
Native or Bilingual

Timeline

Data Entry

Gaston County Landfill
12.2024 - Current

IT Technician

QCED & Party Rentals
02.2023 - Current

IT Support Specialist

Amazon
10.2020 - 01.2023

Order Processor

Chadwell Supply
07.2018 - 09.2020

Bachelor of Science - Computer Information Systems

DeVry University

Associate of Science - Information Technology

DeVry University

Gender Studies

Vance High School
Dayana Adames Frias