Dayana Adames Frias
Gastonia
Summary
IT professional with strong track record in technical support and system administration. Known for reliable problem-solving and effective issue resolution within dynamic team environments. Committed to leveraging technical skills and collaborative efforts to drive operational success and efficiency.
Overview
7
7
years of professional experience
Work History
Data Entry
Gaston County Landfill
12.2024 - Current
- Facilitated accurate data entry by meticulously inputting client information into electronic databases.
- Completed data entry to record call notes, suggestions and questions.
- Streamlined enrollment processes by implementing efficient data entry and verification techniques.
- Improved financial reporting accuracy with meticulous record keeping and data entry.
IT Technician
QCED & Party Rentals
02.2023 - Current
- Diagnosed and resolved hardware and software issues for end-users, enhancing system functionality.
- Provided technical support via phone, email, and in-person, improving user satisfaction and efficiency.
- Maintained inventory of IT supplies and equipment, streamlining procurement processes for necessary tools.
IT Support Specialist
Amazon
10.2020 - 01.2023
- Provided technical support for hardware and software issues, enhancing user experience and satisfaction.
- Documented common IT issues and solutions, contributing to knowledge base for future reference.
- Supported installation of new software applications, facilitating seamless integration into existing systems.
Order Processor
Chadwell Supply
07.2018 - 09.2020
- Processed high volumes of customer orders accurately and efficiently.
- Coordinated with shipping department to ensure timely dispatch of orders.
- Maintained inventory records using ERP software for accurate stock management.
- Trained new team members on order processing systems and procedures.
Education
Bachelor of Science - Computer Information Systems
DeVry University
Chicago, IL06-2025
Associate of Science - Information Technology
DeVry University
Chicago, IL07-2020
Gender Studies
Vance High School
Charlotte, NC06-2017
Skills
- Desktop technical support
- Hardware installation
- Technical support
- Software configuration
- Data entry
- Microsoft outlook
Languages
Spanish
Native or Bilingual
Timeline
Data Entry
Gaston County Landfill
12.2024 - Current
IT Technician
QCED & Party Rentals
02.2023 - Current
IT Support Specialist
Amazon
10.2020 - 01.2023
Order Processor
Chadwell Supply
07.2018 - 09.2020
Bachelor of Science - Computer Information Systems
DeVry University
Associate of Science - Information Technology
DeVry University
Gender Studies
Vance High School
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