Dawn W. Johnson
Greensboro
Summary
Dedicated professional with expertise in medical records management and terminology in fast-paced environments. Proficient in computer skills and phone etiquette, with strong organizational abilities. Demonstrates resilience under pressure and eagerness to learn new concepts. Brings a diverse perspective through interests in family care, gardening, and animal welfare.
Overview
28
28
years of professional experience
Work History
Brand Ambassador (seasonal)
Carhartt
09.2025 - Current
- Facilitated personalized clothing selections for customers, enhancing shopping experiences for families.
- Assisted customers in sourcing items online when not available in-store, ensuring satisfaction.
- Cultivated a collaborative team environment, fostering strong relationships and mutual support among colleagues.
- Contributed to efficient operations by restocking merchandise and maintaining organized displays.
- Adapted to team needs by covering shifts, demonstrating flexibility and commitment to service.
- Championed teamwork principles, consistently prioritizing collective success over individual tasks.
- Provided product knowledge and fashion advice to enhance customer engagement and loyalty.
Medical Records
Pace of the Triad
03.2022 - 02.2025
- Facilitated team discussions by distributing daily hospital visit notes.
- Entered doctor appointment notes into the EMR for accurate records.
- Maintained several spreadsheets to track NC Tracks for FL-2 compliance.
- Conducted thorough searches for medical records from Cone Health and Atrium.
- Chaired community outreach initiatives, enhancing local engagement through various programs.
CNA
Hospice and Palliative Care of Greensboro
07.2008 - 05.2019
- Provided compassionate end-of-life care for patients, ensuring comfort and dignity during transitions.
- Educated families on understanding the dying process, facilitating difficult conversations about care.
- Assisted families with personal care tasks, including applying briefs and maintaining oral hygiene.
- Performed light housekeeping duties to maintain a clean and safe environment for patients.
- Supported feeding patients who required assistance, ensuring nutritional needs were met effectively.
- Participated in the Staff Engagement Council to enhance team collaboration and communication strategies.
- Trained new aides on best practices in patient care and operational protocols, promoting skill development.
- Contributed to team meetings to discuss patient care strategies and share insights on improvement.
Office Assistance and CNA
Carolina Health Professional
03.1998 - 03.2008
- I stared out as an Aide helping people with their ADL’s, lighthouse keeping. Then I moved into the office assistance, helping with scheduling aide to the clients we had. Also help train the new aides that came on board, I was the CPR instructor. I also had to keep up with all the in-service and records that came across my desk and put it into the employee’s file.
Hospice and Palliative Care of Iredell County
04.2008 - 11.2007
- Help take care of our patients that were getting ready to pass. Also help the families understand what their loved ones were going through. Help the family learn to put briefs on them mouth care. Did light housekeeping, feeding patients that need help.
Education
Associate Degree - Medical Administrate
Daymar College
01.2021
Diploma - Medical Administrate
Daymar College
01.2020
CNA II - undefined
Mitchell Community College
01.1997
Pre-Nursing
Mitchell Community College
01.1986
High School - undefined
West Iredell High School
01.1984
Skills
- Customer service
- Effective communicator
- Exceptional communication
- Customer engagement
Timeline
Brand Ambassador (seasonal)
Carhartt
09.2025 - Current
Medical Records
Pace of the Triad
03.2022 - 02.2025
CNA
Hospice and Palliative Care of Greensboro
07.2008 - 05.2019
Hospice and Palliative Care of Iredell County
04.2008 - 11.2007
Office Assistance and CNA
Carolina Health Professional
03.1998 - 03.2008
Diploma - Medical Administrate
Daymar College
CNA II - undefined
Mitchell Community College
Pre-Nursing
Mitchell Community College
High School - undefined
West Iredell High School
Associate Degree - Medical Administrate
Daymar College