Dawn Kline
Wilmington
Summary
Results-driven Area Supervisor known for high productivity and efficient task completion. Possess specialized skills in team leadership, operational management, and conflict resolution, ensuring smooth area operations. Excel in communication, problem-solving, and adaptability, leveraging these soft skills to achieve goals and foster team cohesion.
Overview
27
27
years of professional experience
3
3
years of post-secondary education
Work History
Area Supervisor
Kohl's Department Stores, Inc
Machesney Park
04.1998 - 07.2025
- Monitored employee performance, providing feedback and coaching as needed.
- Enforced company policies while maintaining a fair and consistent approach among staff members.
- Trained new employees on policies, procedures, product knowledge, customer service techniques.
- Provided guidance to team members on proper procedures for handling customer inquiries.
- Trained new employees on company policies and procedures.
- Analyzed sales data from various reports to determine areas where improvements could be made.
- Assisted in recruiting new employees, conducting interviews, and selecting suitable candidates for open positions.
- Resolved customer complaints in a timely manner, escalating when necessary.
- Responded promptly to any emergency situations that may have arisen during business hours.
- Utilized technology and software to enhance efficiency, accuracy, and customer experience.
- Resolved customer complaints and issues swiftly to maintain high service standards.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Counted and balanced registers.
- Used Point of Sale register system to complete transactions.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Processed credit card payments and counted back change and currency with accuracy rate.
Education
Bachelor of Science - Accounting
Southern New Hampshire University
Hooksett, NH 06.2022 - 04.2025
Skills
- Employee training
- Conflict resolution
- Policy enforcement
- Technology utilization
- Effective communication
- Problem solving
- Attention to detail
- Critical thinking
- Merchandise promotion and display
- Checkout processing
- Product display
- Team leadership
- Customer service
References
References available upon request.
Timeline
Bachelor of Science - Accounting
Southern New Hampshire University
06.2022 - 04.2025
Area Supervisor
Kohl's Department Stores, Inc
04.1998 - 07.2025